Can't find Chromecast in the Google Home app

If your mobile device can’t find your Chromecast during setup, try the following solutions.

Step 1. Check your internet connection

  1. Make sure Chromecast is within 15-20 feet (4-6 meters) of the computer, phone, or tablet used for setup.
  2. Verify the color of the LED light. If this did not resolve the issue, continue to next step.
    • Chromecast should be powered on with a white flashing LED light.
    • The LED light color should change when power cycled.
    • See here for more information about the LED light status.
  3. Check if the TV says "Set me up." If this did not resolve the issue, continue to next step.
  4. Check if other networks are visible and in range, including your home Wi-Fi. If this did not resolve the issue, continue to next step.
  5. Check if your computer or mobile device is connected to the Internet. If so, please make sure the computer or mobile device is connected via Wi-Fi only, and not by an Ethernet cable. If this did not resolve the issue, continue to next step.
  6. [Android devices only] If you are using an Android device powered by Android Marshmallow, make sure “Location Services” is turned ON.
  7. [iPhone/iPad only] If you are using an iPhone or iPad, make sure Bluetooth is turned ON.

Step 2. Troubleshooting steps

  1. Completely close the Google Home app and then reopen it. If this did not resolve the issue, continue to next step.
  2. Turn Wi-Fi off/on from the setup device, then reopen the Google Home app. If this did not resolve the issue, continue to next step.
  3. Try using another device to set up the Chromecast device. If this did not resolve the issue, continue to next step.

Perform a factory reset

You can perform a factory reset on your Chromecast by using one of the two methods listed below.

Important: This action will clear your data and can't be undone.

From the Chromecast device

Chromecast (1st Gen) Chromecast (1st generation)

  1. While the Chromecast is plugged into the TV, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light turns into a flashing red light.
  2. Once the LED light turns blinking white and the TV goes blank, release the button. The device will begin the reboot sequence.

 Chromecast (2nd generation), Chromecast, or Chromecast Ultra

While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED will begin blinking orange. When the LED light turns white, release the button and the Chromecast will begin the reboot sequence.

From the Google Home app

 Chromecast with Google TV

With the Chromecast Voice Remote

  1. In the upper right of your TV screen, select your profile and then Settings .
  2. Select System and then About and then Factory Reset

From the Chromecast device

  1. While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow. 
  2. When the LED light turns solid white, release the button and the Chromecast will then reset. 
Chromecast (1st Gen) Chromecast (1st generation)

From the Google Home app

Note: This option is only available if you still have access to the network your Chromecast was set up on.  

  1. Open the Google Home app Google Home app.
  2. Tap your Chromecast device and then Settings .
  3. At the top right, tap More More menu and then Factory reset  and then Factory reset.

From the Chromecast device

  1. While the Chromecast is plugged into the TV, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light turns into a flashing red light.
  2. Once the LED light turns blinking white and the TV goes blank, release the button. The device will begin the reboot sequence.
 Chromecast (2nd generation), Chromecast (3rd generation), or Chromecast Ultra

From the Google Home app

Note: This option is only available if you still have access to the network your Chromecast was set up on.  

  1. Open the Google Home app Google Home app.
  2. Tap your Chromecast device and then Settings .
  3. At the top right, tap More More menu and then Factory reset  and then Factory reset.

From the Chromecast device

While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED will begin blinking orange. When the LED light turns white, release the button and the Chromecast will begin the reboot sequence.

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