It did fix it temporarily but it eventually disappears again and turning it off a few times gets it to show up again. Also when I plug in a mouse the cursor comes back so I think the trackpad is not working. This is also my school laptop and some of my classmates are having similar trackpad issues.

Last edited Jan 17, 2019

Tickmc

Diamond Product Expert

Jan 17, 2019

Hi Bob,

You need to speak to your school's IT team about this clear hardware issue.

- Mike

Last edited Nov 1, 2019

CHUEY GALAVIZ

May 29, 2019

My mouse has gone away in my 3rd hour class and I was confused then it happened again in 7th hour so now i'm really upset and i can't get it back.

Tayla Ferraro

Jul 15, 2019

Someone can help me? I tried everything and my cursos disappeared 🤦🏽‍♀️ I have an Acer Chromebook

Lavoris Lester

Nov 1, 2019

when I try to move the mouse on the chromebook It doesn't even attempt to move. Please help computer genius.

Chaos Brakor

Nov 19, 2019

So I am also having this problem. Complete home laptop, daily use. Lenovo make. I've tried everything except the hard reset (I heard it causes data loss, and some things are irreplacable). This just started today, and so far I see nothing else on Customer Support to help.

Jim Dantin

Diamond Product Expert

I'm a volunteer Mr. Fixit who uses Sherlock Holmes diagnostic techniques.

Nov 19, 2019

Chaos Brakor

You said, "(I heard it causes data loss, and some things are irreplacable)"

Stop what you are doing and get those files backed up to Drive or external media. Now!

You should never store anything important on a Chromebook unless you also have a cop somewhere else. ChromeOS will force a Powerwash if it detects a problem, and will also delete files if you get low on space. We warn about this constantly. Search through this forum and you will find many sad stories from users who have lost many important files.

A Hardware reset should not delete files if you do it properly - that means starting with a completely powered down Chromebook.

https://support.google.com/chromebook/answer/3227606?hl=en

CHUEY GALAVIZ

Nov 25, 2019

Thank you for the message but I solved the problem it was there was something loose inside the chrome book and it just needs to get back in place.

Carlos Bautista 4151

Jan 24, 2020

when i use my Chromebook my mouse works but then it disappear

chunky

Jan 30, 2020

this is a school computer and it will not show i told the school aready ready and they dont do nothing

Olfunmilayo Adejuwon

Feb 19, 2020

Hi. I have a problem. I just was reading a book then I turned on my Chromebook and my mouse wouldn't appear. I tried everything and I just can't get it to work. I am super worried. Help!!!