Apr 2, 2019

Chrome os beta 74 is now out but my Chromebook beta version is still on 73. How is this rolled out?

I have been using the Dev channel so i could try version 74 but found the browser to be a bit buggy. However, since i found out 74 had been rolled out to beta i thought I could roll back to beta to receive 74 through the beta channel instead. Unfortunately beta for my chromebook is still stuck on 73.

I have an HP chromebook 11 G6 non-touch screen version
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Last edited Apr 23, 2019
Recommended Answer
The problem was caused by an error in the update files. It appears to be a one-time thing.
Original Poster Bevan Thomas marked this as an answer
Helpful?
Recommended Answer
We get many posts from users who are confused about Chrome OS updates. 
 
Please read this Help page to learn more about how updates are handled.
 
If you have followed all the steps from that page, and still have issues, continue below . . . 
  • I heard that ChromeOS is now on version _____, but I am on version ____
    • Chrome OS devices update a few days, or even weeks after Windows, Android, and Linux. Check this website for announcements and make sure that a Chrome OS update has actually been released.
      ​https://chromereleases.googleblog.com/
    • Each Chromebook model can be on a different version, due to bugs or testing issues. Before you do anything else, check this web page for your device
      https://cros-updates-serving.appspot.com/
    • Not sure about which model you have? Check the label on the bottom, or go to chrome://version and look for your device codename that will match the names in the first column of the web page.
  • I checked the page and my model is listed as version  _____, but I am still on ____
    • If Chrome OS has recently updated, you will have to be patient. The updates are rolled out in stages where a small number are updated, and then more. That is done to watch for unexpected problems.
    • If you are really impatient, you can go into Settings and manually check for updates, but that might expose you to those unexpected bugs, so it really pays to be patient.
    • If you are trying to change Chrome OS channel, there may be a problem if the version numbers are out of the normal sequence. Typically, Stable is the oldest version number, with beta and dev on newer versions. If the version numbers are the same, or a dev channel version is older than beta channel, you will have problems changing to the less stable channel.
  • I waited patiently. It's been a couple weeks. But I still haven't seen the update.
    • Are you on a managed device, such as one in a school or business environment? If so, the administrator can delay updates to ensure that there are no problems in your environment. Talk to your administrator.
    • Are you using a cellular internet connection, such as a tethered phone, or WiFi hotspot? If so, you should find a public WiFi network, and check there.  There are ways to bypass that restriction, but it will use  a large amount of data.
  • I'm still having a problem
    • If you are on a very old version of Chrome OS, the automatic process may not work. Do a Recovery, as noted in the Help page.
      ​https://support.google.com/chromebook/answer/1080595?hl=en
    • If you have installed, or attempted to install, Linux, you may need to do a Recovery and start over in Protected mode.
    • If you have a device where the BIOS has been modified, you are on your own. Go back to the site where you found instructions about changing the BIOS, and seek help there.
       
Last edited May 5, 2019
Original Poster Bevan Thomas marked this as an answer
Helpful?
All Replies (26)
Recommended Answer
Apr 2, 2019
We get many posts from users who are confused about Chrome OS updates. 
 
Please read this Help page to learn more about how updates are handled.
 
If you have followed all the steps from that page, and still have issues, continue below . . . 
  • I heard that ChromeOS is now on version _____, but I am on version ____
    • Chrome OS devices update a few days, or even weeks after Windows, Android, and Linux. Check this website for announcements and make sure that a Chrome OS update has actually been released.
      ​https://chromereleases.googleblog.com/
    • Each Chromebook model can be on a different version, due to bugs or testing issues. Before you do anything else, check this web page for your device
      https://cros-updates-serving.appspot.com/
    • Not sure about which model you have? Check the label on the bottom, or go to chrome://version and look for your device codename that will match the names in the first column of the web page.
  • I checked the page and my model is listed as version  _____, but I am still on ____
    • If Chrome OS has recently updated, you will have to be patient. The updates are rolled out in stages where a small number are updated, and then more. That is done to watch for unexpected problems.
    • If you are really impatient, you can go into Settings and manually check for updates, but that might expose you to those unexpected bugs, so it really pays to be patient.
    • If you are trying to change Chrome OS channel, there may be a problem if the version numbers are out of the normal sequence. Typically, Stable is the oldest version number, with beta and dev on newer versions. If the version numbers are the same, or a dev channel version is older than beta channel, you will have problems changing to the less stable channel.
  • I waited patiently. It's been a couple weeks. But I still haven't seen the update.
    • Are you on a managed device, such as one in a school or business environment? If so, the administrator can delay updates to ensure that there are no problems in your environment. Talk to your administrator.
    • Are you using a cellular internet connection, such as a tethered phone, or WiFi hotspot? If so, you should find a public WiFi network, and check there.  There are ways to bypass that restriction, but it will use  a large amount of data.
  • I'm still having a problem
    • If you are on a very old version of Chrome OS, the automatic process may not work. Do a Recovery, as noted in the Help page.
      ​https://support.google.com/chromebook/answer/1080595?hl=en
    • If you have installed, or attempted to install, Linux, you may need to do a Recovery and start over in Protected mode.
    • If you have a device where the BIOS has been modified, you are on your own. Go back to the site where you found instructions about changing the BIOS, and seek help there.
       
Last edited May 5, 2019
Original Poster Bevan Thomas marked this as an answer
May 4, 2019
I just bought a just released ASUS CT100PA CHROME TABLET. very disappointed that it's not supporting Gboard and Android Pie, it has Nougat 7.1.1 as it's base from it's Play Store. I was under the assumption that Chrome OS 73 had Android Pie.

I see that on 5/1/19: The Stable channel has been updated to 74.0.3729.125 (Platform version: 11895.95.0/1) for most Chrome OS devices.

https://cros-updates-serving.appspot.com/  shows:
Scarlet stable at:  11647.154.0 73.0.3683.114 for ASUS CT100PA CHROME TABLET

For me, chrome://version  shows:
Google Chrome 73.0.3683.114 (Official Build) (32-bit)
Revision cf9ef18651d8e01959cdd247892964d5442056d8-refs/branch-heads/3683@{#914}
Platform 11647.154.0 (Official Build) stable-channel scarlet
Firmware Version Google_Scarlet.10388.74.0

So why doesn't 73.0.3683.114  support Pie and when will I get it? I bought the  Asus to go with Google pushing Chrome updates on it's schedule vs. relying on vendors like Samsung for Android tablets that rarely apply Android upgrades. I feel lost without Gboard abilities on a keyboardless tablet, with Chrome's virtual keyboard being very archaic.

Help?
You have made a number of incorrect assumptions.
 
Where did Google say that ChromeOS 73 would have Android Pie on all devices? It was sent to the Google Pixelbook, and Google Pixel Slate, but other devices are still under development.
 
You will have to be patient, or return the CT100PA.
May 4, 2019
Jim:

I just said I was disappointed since Pie has been available for some devices since Dev v72. However, I do have some good news. The dev channel on the Asus tablet (not the Acer) DOES HAVE PIE. I was playing with the various builds when I got it and am very pleased that the Asus isn't experiencing these update issues.

I've since heard from some folks with coral devices (likely OP1) who are also experiencing extended update delays. I can't speculate as to why, since it's probably associated with the specific hardware model and not the codename build.
May 4, 2019
Jim,
My assumption of v73 supports Pie is based on this February 2019 article:  https://9to5google.com/2019/02/08/chrome-os-72-stable/  The bottom of the article stated:  Chrome OS 72 is rolling out now and will be available for all Chromebooks over the next several weeks.
If 72 supported it, and I'm on a new release 73, then  shouldn't it support Pie? 
Any timeframe.>> It's been 90 days since the 72 announcement.
Unfortunately, blog posts like that are often a bit confusing in how they are written. Near the top is the statement, "This big release brings Android 9 Pie to more Chromebooks  . . ."
 
So, ChromeOS 72 was available to all Chromebooks, but Pie was only made brought to more Chromebooks. That is a pretty significant difference that led to your erroneous assumption.
May 4, 2019
I'm sorry for the confusion. I was expressing my disappointment that it hadn't come to scarlet yet. Now that it's in dev, I know the delay won't be much longer.
Scott, my last comments were for Ken.
May 7, 2019
finally the Chromebook tab 10 got 73 on stable today.

 I hope they gonna slowly close this one month gap in the future.
Recommended Answer
May 7, 2019
The problem was caused by an error in the update files. It appears to be a one-time thing.
Original Poster Bevan Thomas marked this as an answer
May 7, 2019
it's still one version behind though.
May 7, 2019
and a day later here is 74.0.3729.125
May 9, 2019
I'm now on stable channel 74.0.3729.125 Scarlet, but my CT100PA Chrome OS tablet Play services still stuck on Android 7.1.1, not Pie 9.0.  how much longer do we wait, so I may use Gboard and other great features?
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