bought a chrome book, had device enrollment to rrps

Question

i bought a chromebook at a best buy and when i bought it, it said that i had a device enrollment to RRPS for some strange reason. i have been factory reseting it for 5 hours and is just keeps going into the device enrollment. how do i remove it (preferably without contacting them)?

Joe Ellett · Accepted Answer

If you bought the machine and it was enrolled when you got it, take it back now. Don't waste your time. That machine should not have been offered for sale until it had been completely unenrolled. Unenrolling a Chromebook is the responsibility of the user who had it when it was enrolled, not your responsibility.