Nov 23, 2019

My touch screen has stopped working. It was working fine earlier

My hp Chromebook touch screen has stopped working. Earlier today it worked fine, but my son started tapping rapidly all over the screen and since then I can't get it to work. I've tried going into settings to see of anything in there could help, but I found nothing useful...unless I missed something.

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DennyL

Diamond Product Expert

ChromeOS enthusiast

Nov 23, 2019

Shane,

If no physcal damage has been done to the screen perhaps just a 'hard(ware) reset' will bring it back to life.

I've listed the steps below:

For most Chromebooks, follow the steps below:

Turn off your Chromebook.

Press and hold Refresh + tap Power .

When your Chromebook starts up, release Refresh .

On tablets: Press the Volume Up and Power buttons for at least 10 seconds, then release them.

Hope this helps, ~DennyL

Last edited Nov 23, 2019