Oct 27, 2019
my chromebook keyboard is not working
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Before we have you do anything more complex, I'd like you to perform a Hardware Reset (also called an EC Reset).
Simply pushing the power button, or rebooting, does not remove the trickle charge that keeps the embedded controller (EC) running. A hard reset drops all power to the EC, so when the power comes back on it goes through a reinitialization. Since the EC controls the keyboard, touchpad, battery and all other on-board peripherals, performing this it can potentially fix a wide range of problems.
The procedure is detailed on this web page. Some devices require specific steps, but most newer devices only require a simple keyboard sequence.
First turn off your Chromebook completely (don't just close the lid).
Next, hold down the Refresh 
key and then press and hold the Power button. Hold both down for 10 seconds.
key and then press and hold the Power button. Hold both down for 10 seconds.Release the Refresh key and then the Power button and your Chromebook will restart. If it doesn't start, press Power again.
Let us know if that fixes your problem. If not, you probably have a hardware problem, and you will need to find a repair shop.
Diamond Product Expert Tickmc recommended this
All Replies (213)
Oct 27, 2019
Before we have you do anything more complex, I'd like you to perform a Hardware Reset (also called an EC Reset).
Simply pushing the power button, or rebooting, does not remove the trickle charge that keeps the embedded controller (EC) running. A hard reset drops all power to the EC, so when the power comes back on it goes through a reinitialization. Since the EC controls the keyboard, touchpad, battery and all other on-board peripherals, performing this it can potentially fix a wide range of problems.
The procedure is detailed on this web page. Some devices require specific steps, but most newer devices only require a simple keyboard sequence.
First turn off your Chromebook completely (don't just close the lid).
Next, hold down the Refresh key and then press and hold the Power button. Hold both down for 10 seconds.
key and then press and hold the Power button. Hold both down for 10 seconds.Release the Refresh key and then the Power button and your Chromebook will restart. If it doesn't start, press Power again.
Let us know if that fixes your problem. If not, you probably have a hardware problem, and you will need to find a repair shop.
Diamond Product Expert Tickmc recommended this
Oct 19, 2020
I will get know if you need anything else from me please let me know if you need anything
Google user
Oct 21, 2020
Oct 22, 2020
Google user
Oct 24, 2020
Closing out this thread --
The subject of the thread is keyboard problems. The following procedure has worked for many users. If it doesn't work for you, then you have a hardware problem and need a repair shop.
Before we have you do anything more complex, I'd like you to perform a Hardware Reset (also called an EC Reset).
Simply pushing the power button, or rebooting, does not remove the trickle charge that keeps the embedded controller (EC) running. A hard reset drops all power to the EC, so when the power comes back on it goes through a reinitialization. Since the EC controls the keyboard, touchpad, battery and all other on-board peripherals, performing this it can potentially fix a wide range of problems.
The procedure is detailed on this web page. Some devices require specific steps, but most newer devices only require a simple keyboard sequence.
First turn off your Chromebook completely (don't just close the lid).
Next, hold down the Refresh key and then press and hold the Power button. Hold both down for 10 seconds.
key and then press and hold the Power button. Hold both down for 10 seconds.Release the Refresh key and then the Power button and your Chromebook will restart. If it doesn't start, press Power again.
Let us know if that fixes your problem. If not, you probably have a hardware problem, and you will need to find a repair shop.