Sep 2, 2021

WidevineCDM

Netflix, Hulu, Prime, and Paramount worked until yesterday. All stopped, and gave a Widevine error, although Netflix is working now; the others still do not.

I have: Powerwashed, reinstalled OS from a flash drive in recovery mode, made sure I am in stable mode, allowed location services.

There is no Widevine components in my list on this laptop (HP) or another laptop I have (with a different Chrome user). Widevine is on my Windows 10 machine.

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Recommended Answer

Sep 2, 2021

That is a very old version of Chrome OS. It is likely those content providers have stopped supporting it.

You might look into installing an OS such as CloudReady, or reaching out to those providers to see if they have workarounds.

Diamond Product Expert Brandon Hatfield recommended this

_ Kevin _

Diamond Product Expert

Sep 7, 2021

Joslin Martin,

Google didn't change anything! When you have a device that is no longer supported, that's exactly what it means. The experts here have said this for years - when your device reaches end of support, you can continue to use it for a time, but at some point the world will move on. Most services have a range of browser versions they will support and will from time to time - with or without notice - drop support for older versions.

It has been stated before that you can look into installing an alternate OS such as Project Bunch, CloudReady, or MrChromebox, but you need to search them out on your own as they're not supported here.

K 6992

Sep 16, 2021

Google Chrome76.0.3809.136 (Official Build) (64-bit)Revision64497260c8d9c993ed7d38d6dc289870eef89252-refs/branch-heads/3809@{#1039}Platform12239.92.0 (Official Build) stable-channel peppyFirmware VersionGoogle_Peppy.4389.117.0

this is mine and just last night I got these errors when the day before everything was fine. I have no widevine CDM to check on to update. Is mine just too old as well?

Sally Thomson

Sep 17, 2021

Thank You Mr. K Snails, for your excellent answer..

OK, now I will look up Cloud Ready.

Hopefully I will be able to figure out how to switch the O S.

(I'm actually afraid of trying to buy another, over the net..As this One was purchased 3 months ago. And theoretically was the current version.)

Grace Erpelding

Oct 11, 2021

my chromebook is crying and i just want to do google slides but the chromebook wont stop talking about its breakup with windows and i think i need a chromebook therapist. please give me a good recommendation.

creamedcorn

Oct 12, 2021

I have the same problem and can no longer watch any of the things I subscribe to. Customer Services have not been helpful in resolving the problem and usually suggest I try to use a different device, which is besides the point. It pisses me off hard that these megacorps will slowly drop support for devices which in reality are still perfectly functional and fine for our purposes. What a waste of time and resources and money. I want the last hour and a half of my life back where I wasn't trying to resolve this unsolvable issue during the brief period of time I had to unwind tonight.

Joe Ellett

Diamond Product Expert

Oct 13, 2021

Sally, either someone sold you an obsolete Chromebook or you have another problem. If you bought a Chromebook six months ago, it should have years of life before it reaches End of Automatic Updates.

Did you try Brandon's link to the Automatic Update Policy page to see if someone sold you a Model T or if you have a current model? If you have a current model, we need to revisit your issue.

User 9804581290954626191

Nov 1, 2021

I have a chromebook I bought a few years ago. Unlike my PC laptop, my chromebook still works almost as well as the day I bought it. That's one of the selling points, isn't it? But if it becomes obsolete anyhow because the OS stops being supported, what's the point?

Angie Barbey

Nov 15, 2021

i also now have the same error code!!!

Jen Norton

Dec 3, 2021

what is the solution to this problem?

Fred JR

Gold Product Expert

I am a volunteer not a Google employee.

Dec 3, 2021

Jim Norton

KevinSnail answer is the correct answer. IF you have an old version of chrome os.

Kevin (Snails)Platinum Product Expert

9/2/21

That is a very old version of Chrome OS. It is likely those content providers have stopped supporting it.

You might look into installing an OS such as CloudReady, or reaching out to those providers to see if they have workaround

MelSaw

Dec 4, 2021

I'm confused by the continuation of the same answer. I have a brand new 2021 chromebook and yet somehow still have an old OS version, according to this answer? If we can't trust the makers to install the correct programming in their brand new computers, why should we continue buying chromebooks?

Jim Dantin

Diamond Product Expert

I'm a volunteer Mr. Fixit who uses Sherlock Holmes diagnostic techniques.

Dec 4, 2021

MelSaw

Manufacturers install the latest version of ChromeOS when the device is manufactured. You buy it at some later date. It is always up to the user to allow the Chromebook to update itself to the latest version when they first set it up.