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/chromebook/community?hl=en
11/25/14
Original Poster
adeb1

New HP Chromebook 14 can't connect to Internet

If you are reporting an issue or looking for troubleshooting help, please provide the following information and a detailed description of your issue:
 
Brand new HP Chromebook 14 cannot connect to one of my home broadband networks but OK with alternative.
 
Chrome OS Version (Type chrome://help in your browser window's address bar. Copy and paste the first three lines you see here.):
 
Version 37.0.2062.119
Platform 5978.81.0 (Official Build) stable-channel nyan_blaze
Firmware Google_Nyan_Blaze.5771.47.0
 
Chromebook Model (Example: Chromebook Pixel, HP Chromebook 11, etc.):
 
HP Chromebook 14 14-x056na
 
Issue description: 
 
Bought this HP CB 14 today. I can't connect to my home WiFi (slower!) but not business Wifi getting messages like:
 
"dns: no functioning dns server available"
 
I've tried:
 
1. Changing proxy settings
2. Using GoogleDNS
3. Adding Wifi connection manually
4. Powerwash
5. Looking sternly at the screen
 
All to no joy.
 
Any help much appreciated.
 
Thanks
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All Replies (68)
JayDubbya
11/25/14
JayDubbya
+adeb1-

Sorry to hear that your new HP Chromebook 14 14-x056na is not connecting to your WI-FI.  But your wording was a bit confusing:  Does it connect to your home Wi-Fi but is slower than expected but is connecting to your work WI-Fi fine?  (That was my best guess based on my reading.)

Did you attempt the Chromebook connection troubleshooter?  (We can also try to troubleshoot here in Chromebook Central if you add details like your router model number etc.)


Best of luck !

-JW

PS:  And maintaining a sense of humor like yours can be a big aid in problem-solving.   But - no one should have to stare sternly at their Chromebook !


On Tuesday, November 25, 2014 1:04:31 PM UTC-6, adeb1 wrote:
If you are reporting an issue or looking for troubleshooting help, please provide the following information and a detailed description of your issue:

Brand new HP Chromebook 14 cannot connect to one of my home broadband networks but OK with alternative.

Chrome OS Version (Type chrome://help in your browser window's address bar. Copy and paste the first three lines you see here.):

Version 37.0.2062.119
Platform 5978.81.0 (Official Build) stable-channel nyan_blaze
Firmware Google_Nyan_Blaze.5771.47.0

Chromebook Model (Example: Chromebook Pixel, HP Chromebook 11, etc.):

HP Chromebook 14 14-x056na

Issue description: 

Bought this HP CB 14 today. I can't connect to my home WiFi (slower!) but not business Wifi getting messages like:

"dns: no functioning dns server available"

I've tried:

1. Changing proxy settings
2. Using GoogleDNS
3. Adding Wifi connection manually
4. Powerwash
5. Looking sternly at the screen

All to no joy.

Any help much appreciated.

Thanks
11/25/14
Original Poster
adeb1
Sorry, I did make an error above.
 
Basically, I have two broadband lines. I can connect to my home line but not my business line.
11/25/14
Original Poster
adeb1
I have gone through the troubleshooter but fails at the DNS stage.
JayDubbya
11/25/14
JayDubbya
+adeb1-

Thanks for those clarifications.  

It might seem simplistic to say that the settings on the home WI-FI are "good" and the settings of the work one are "bad," but it might boil down to something like that.

Are both wireless routers the same model?  Are you using the same encryption settings etc for both routers, etc?  (WPA2 is probably the best security protocol.)  It would be difficult for us to guess at details like that.

Here is a connectivity diagnostic from Google that several of us like;  It might prove useful:

Chrome Connectivity Diagnostics

And if you can provide further details, we might better guess at the specific settings etc that might be causing the issue.

Best of luck


-JW


On Tuesday, November 25, 2014 1:32:06 PM UTC-6, adeb1 wrote:
I have gone through the troubleshooter but fails at the DNS stage.


On Tuesday, November 25, 2014 1:29:03 PM UTC-6, adeb1 wrote:
Sorry, I did make an error above. 

Basically, I have two broadband lines. I can connect to my home line but not my business line. 
11/25/14
Original Poster
adeb1
Thanks JW
 
On my business line, I can connect my desktop PC, Windows laptop and Android mobile so I can't figure out why this Chromebook can't.
 
Thanks for the link. I will try that and report back.
62 MORE
Jim Dantin
12/9/14
Jim Dantin
WiFi Analyzer works for both 2.4 and 5 MHz bands. There is an icon at the upper left of the display that shows up when you tap anywhere on the screen. It toggles between the bands when you tap it. Not the most intuitive user interface, but it's a very powerful app.
 
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