/chromebook/community?hl=en
/chromebook/community?hl=en
7/20/16
Original Poster
gumbald

Smart Lock: "Can't find your phone. Make sure that it's within arm's reach"

I'm getting this error on both of my Chromebooks (Acer R11 and Samsung Series 3), using either of my phones (Nexus 6P running NDP5 and Nexus 5X running 6.0) - making sure only one of the phones has Bluetooth turned on at once. I've run through the setup wizard again, and it detects each phone but always gives this error then when the Chromebook is locked. I've tried from distances ranging from 6 inches to 2 metres...

Is there a log I can get of the attempts to find the phone or such to try and work out what's going on here...?
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Jim Dantin
7/20/16
Jim Dantin
WHAT setup wizard? What are you trying to do?
7/20/16
Original Poster
gumbald
Whoops - smart lock, meant to go back and add this to the title, have done so now.
Jim Dantin
7/20/16
Jim Dantin
Please review (and re-do!) the directions on these Help pages and tell us at what step you ran into trouble.

First, setting up the phone(s)

Once that is completed,

Then the Chromebook(s)

Provide this info about your Chromebook(s) when you reply

Detailed description of what you are experiencing: (Please describe exactly what you are seeing. Are you seeing any error messages? What were you doing before this issue came up? What are the steps to reproduce the problem? Any other details you think might be important.)

Chrome OS Version (Type chrome://chrome in your browser window's address bar. Copy and paste the first three lines in the results, they start with Version, Platform, Firmware.):

Chromebook Model (Example: Chromebook Pixel 2, HP Chromebook 11, etc. Look at the label on the bottom if you aren't sure.):

Managed Device/Account (Type chrome://policy into your address bar, and let us know if you see a table of items listed.)

Are you in Developer mode? (Are you, or have you changed into Developer Mode, or have you experimented with Linux? If so explain in detail - it matters)



7/20/16
Original Poster
gumbald
Detailed description of what you are experiencing: After completing the Smart Lock wizard on the Chromebook ("find your phone", "use this phone") and getting the e-mail confirming I've set it up - I then press the "try it out" button and it locks the Chromebook. The phone is still in the same position, unlocked and on the Bluetooth screen, but the Chromebook shows the orange padlock with error "bring your phone closer to your Chromebook to enter". I've moved the phone all around the Chromebook within a few inches and around at about a distance of 0.5m. The same thing happens with my second phone after starting again at the beginning. This has always happened with my Samsung Series 3 but put that down to hardware, it's now happening with this brand new Acer R11 which the only thing that's happened to it is to put it on the dev channel.

Chrome OS Version (Type chrome://chrome in your browser window's address bar. Copy and paste the first three lines in the results, they start with Version, Platform, Firmware.):
Version 53.0.2785.15 dev (64-bit)
Platform 8530.13.0 (Official Build) dev-channel cyan
ARC Version 3050391
Firmware Google_Cyan.7287.57.64

Chromebook Model (Example: Chromebook Pixel 2, HP Chromebook 11, etc. Look at the label on the bottom if you aren't sure.): Acer Chromebook R11

Managed Device/Account (Type chrome://policy into your address bar, and let us know if you see a table of items listed.): No

Are you in Developer mode? (Are you, or have you changed into Developer Mode, or have you experimented with Linux? If so explain in detail - it matters): No
Jim Dantin
7/20/16
Jim Dantin
Did you successfully complete the Smart lock setup on your phones?

Did you go back through the steps to see that it was still set up?
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10/9/16
Original Poster
gumbald
I don't quite think this is the right place for that. Perhaps try Android device manager.
 
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