Fix connection problems

If you’re having trouble connecting your Chromebook to the Internet, try the steps below. Test your Chromebook after each step to see if the problem is fixed.

If you’re still having trouble after trying these steps, contact your Chromebook manufacturer.

Can't connect to Wi-Fi

  1. Make sure that Wi-Fi is on.
  2. Check that the network to which you want to connect works with your Chromebook.

Can't connect to other networks

Problems connecting to wired networks
  • Make sure that your Chromebook is connected to the router with a working Ethernet cable or USB adaptor.
  • At the bottom right, select the time. If your Chromebook is connected properly, you'll see Connected to Ethernet .
  • Try connecting a different computer to the router. If it connects properly, you might need a different cable or USB Ethernet adaptor.
Problems connecting to mobile networks (US)
  1. Make sure that your Chromebook can connect to mobile networks and that your connection is on.
  2. Restart your Chromebook.
  3. Make sure that the T-Mobile or Verizon Wireless network is turned on. Call your mobile operator if you have problems connecting.

You can also try switching mobile carriers:

  1. Sign in to your Chromebook as a guest.
  2. Press Ctrl + Alt + t to open a terminal window.
  3. Type this command: modem_set_carrier Generic UMTS
  4. Press Enter.
  5. Type exit and press Enter again
  6. Turn off the Chromebook.
  7. Insert a SIM card from a different mobile operator.
  8. Turn on the Chromebook.

To switch back to Verizon, open a terminal window and type this command:

modem_set_carrier Verizon Wireless

To switch back to T-Mobile, open a terminal window and type this command:

modem_set_carrier T-Mobile

Problems connecting to mobile networks (outside the US)
  1. Make sure your Chromebook can connect to mobile networks and that your connection is on.
  2. Restart your Chromebook.
  3. Check that your SIM is activated. If you're still having problems, contact your operator.
  4. You might need a PIN to unlock the SIM card. If you don't know the PIN, call your operator or use mobile data roaming.

 

Was this helpful?
How can we improve it?