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Recover from a malicious site attack

Sometimes a link or an email will lead to a fraudulent site that locks your browser. Sites like these, often called "extortion sites" or "malware sites," often try to make you believe you have to pay to keep using your computer. This isn't true.

You can unlock Chrome browser in a few steps and continue using your Chromebook as usual.

Unlock Chrome browser

  1. Choose your Chromebook from this list and follow the instructions to reset your Chromebook hardware. If your Chromebook isn’t listed, press Refresh Refresh + Power Power on your keyboard.
  2. Sign in to your Chromebook.
  3. Open Chrome Chrome. A "Restore" window will open.
  4. In the upper-right corner, click X. The window will close.
    IMPORTANT: Do NOT click Restore. If you click Restore, this will reopen the malicious web page and lock your browser again.
  5. Browse a few websites to make sure that Chrome is working correctly.

If you followed these steps exactly but Chrome is still locked, you'll need to recover your Chromebook.

Tip: Use the Internet safely

Find out how to keep your devices and personal information safe when you’re online.

Casey is a Chromebook expert and author of this help page. Help her improve this article by leaving feedback below.

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