Unlock an operator-locked Chromebook

Important: If your Chromebook is operator locked, you can only use the SIM of that specific operator.

1. At the bottom right, select the time.
2. Select Settings .
3. Under 'Network', select Mobile data.
   • If your device is operator locked, you’ll find a message 'This device can only connect to a specific mobile network'.
4. Under the profile that has been set up, if the network is prohibited, you’ll find a message 'Cannot connect. Locked by another mobile operator.'
   • You’ll get a network connection error notification when you try to connect.

Tips:

• In the Quick Settings, under 'Network', you can find if your SIM is locked by the mobile operator.
• If you attempt to install an eSIM profile, your Chromebook can’t detect whether it’ll be prohibited or not until installation is complete.
• Developer mode isn’t available on an operator-locked Chromebook.

Contact the manufacturer, original user or third-party seller. If the operator successfully unlocks the device, you’ll get a notification that you can now connect to another operator.

You’ll need to contact your provider for support if:

• You’ve just started the setup for your Chromebook.
• The setup dialogue notifies you that your downloaded SIM isn’t supported.

Your device should be automatically unlocked when the contract expires. If not, you may have to contact the operator to unlock the device. You’ll be asked to provide details about the device, like serial number and IMEI. Find your Chromebook’s IMEl.

To unblock the developer mode, you might need to Powerwash and reboot your Chromebook. Learn how to Powerwash your Chromebook.