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"This web page is not available"

This message means Google Chrome couldn't find and load the web page that you're trying to visit. To fix the problem, try the steps below.

Check the web address

If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in your browser window, try these steps:

  1. Check the web address (URL) in the address bar to make sure that you're going to the right web page.
  2. If you are, try to open the same web page on another computer connected to the same network.
  3. If you can't see the web page on any computer, check if you're connected to the Internet. If you are, the web page might be down.

Delete your cookies

Cookies are files created by websites that you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors. To delete your cookies:

  1. Click your account photo.
  2. Click Settings Settings.
  3. At the bottom, click Advanced.
  4. In the 'Privacy and security' section, click Content settings.
  5. Click Cookies.
  6. Next to 'All cookies and site data', click Remove all.

Change your proxy settings

If the browser takes a long time to load a web page or search, it might be using a web proxy. If you see the message 'Resolving proxy' or 'ERR_PROXY_CONNECTION_FAILED' in your browser window, you can change your proxy settings.

  1. Click your account photo.
  2. Click Settings Settings.
  3. In the 'Network' section, click the network that you're using.
  4. Click the network name again.
  5. Click Proxy.
  6. Change your proxy settings.

Changing your proxy settings might break your connection to the web. If you're not sure what settings to use, contact your network administrator. Also, proxies that need to be authenticated don't work with Chromebooks.

Note: If you're using your Chromebook at work or school, you won't be able to change your proxy settings. For more help, contact your administrator.

Casey is a Chromebook expert and author of this help page. Help her improve this article by leaving feedback below.

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