Known issues

Windows issues

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Chrome window turns pink.

If your Chrome window has turned pink, this is likely because Nvidia's Stereoscopic 3D feature is turned on.

Turn off the Stereoscopic 3D feature in Nvidia's control panel to fix this issue. Also check that your video card drivers are up-to-date.

Learn how to update your graphics card by checking for system updates

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Outdated software causes Chrome to crash, freeze, or display blank pages.

Out-of-date software programs that you've downloaded on to your computer can sometimes conflict with Chrome. These conflicts might cause Chrome to crash, hang, or stop rendering webpages (you may see blank pages or "Aw, snap!" errors).

If you are seeing these symptoms, type chrome://conflicts (Windows only) into your address bar. If you see any programs listed on this screen, please make sure to update those programs to their latest versions.

If your issue continues after all programs are up-to-date, visit the Chrome help forum to let us know and get help from the Chrome community.

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Input Method Editor (IME) functionality does not work in Windows 8 mode.

IME functionality is not currently supported while using Chrome in Windows 8 mode, and you will not be able to switch input methods while in Windows 8 mode.

Please continue to use the desktop version of Chrome. We are working to fix this issue.

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Windows 8 mode doesn't work without hardware acceleration.

Windows 8 mode only works if your computer supports hardware acceleration. Check to see if your computer has hardware acceleration.

  1. Type about:gpu into your Chrome address bar.
  2. Look under "use hardware acceleration when available" to see if hardware acceleration is unavailable or disabled.

If you see "unavailable" after checking your gpu info you won't be able to use Windows 8 mode.

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Windows 8 mode doesn't work on hi DPI devices.

If you are on a high-resolution display, Windows 8 mode isn't accessible.
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Searches take a long time, and I keep seeing the message "Resolving proxy."

This can occur when your proxy settings are set to "Automatically detect." To change this setting, follow these steps (for Windows):

  1. Go to the Chrome menu Chrome menu.
  2. Select Settings.
  3. Click Show advanced settings.
  4. Click Change proxy settings.
  5. Click LAN settings.
  6. Deselect the "Automatically detect" checkbox.
  7. Restart your computer.
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Chrome display flickers when resizing a window.

If you experience slight flickering when resizing your browser window check to make sure that your video card drivers are-up-to-date.

Learn how to update your graphics card by checking for system updates

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Videos are slow and choppy.

You may notice that some videos that playing using Flash are slow and choppy, or don't play at all.

We're working to fix this issue. Get help and learn more about workarounds in the help forum.

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Opening a new tab redirects to chrome-internal://newtab/.

Issue

If you see chrome-internal://newtab/ in the URL when you open up a new tab in Chrome you may have an extension installed trying to redirect you to a page that no longer exists.

Solutions

Try turning off your extensions one at a time and check to see if the issue is resolved.

  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Tools.
  3. Select Extensions.
  4. On the Extensions page, uncheck the "Enabled" checkbox for the extension you'd like to turn off.

You can also try resetting your Chrome settings.

  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings and find the "Reset browser settings” section.
  4. Click Reset browser settings.
  5. In the dialog that appears, click Reset.

Mac issues

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OSX Mavericks: Some scrolling gestures don't work.

If you try a two-finger swipe gesture you may not be able to to scroll using the trackpad in Chrome.

As a workaround you can disable the Swipe between pages trackpad gesture:

  1. On your Mac go to "System Preferences".
  2. Click Trackpad.
  3. Click More Gestures.
  4. Uncheck the box next to "Swipe between pages".

This issue has been reported to Apple.

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Opening a new tab redirects to chrome-internal://newtab/.

Issue

If you see chrome-internal://newtab/ in the URL when you open up a new tab in Chrome you may have an extension installed trying to redirect you to a page that no longer exists.

Solutions

Try turning off your extensions one at a time and check to see if the issue is resolved.

  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Tools.
  3. Select Extensions.
  4. On the Extensions page, uncheck the "Enabled" checkbox for the extension you'd like to turn off.

You can also try resetting your Chrome settings.

  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings and find the "Reset browser settings” section.
  4. Click Reset browser settings.
  5. In the dialog that appears, click Reset.