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Fix 'Aw, Snap!' page crashes and other page loading errors

If you're getting the 'Aw, Snap' error or another error code instead of a web page, Chrome is having problems loading. You may also see the page loading slowly or not opening at all.

Page loading error codes and issues

The following error codes means that there’s a problem opening the page.

  • 'Aw, Snap!': Chrome is having problems loading the page.
  • ERR_NAME_NOT_RESOLVED: The hostname (web address) doesn't exist.
  • ERR_INTERNET_DISCONNECTED: The device isn't connected to the Internet.
  • ERR_CONNECTION_TIMED_OUT or ERR_TIMED_OUT: The page took too long to connect. Your Internet connection might be too slow or the page might be too busy.
  • ERR_CONNECTION_RESET: Something happened that interrupted your connection to the page.
  • ERR_NETWORK_CHANGED: Your device disconnected from the network or connected to a new network while loading the page.
  • ERR_CONNECTION_REFUSED: The page didn't let Chrome connect.
  • ERR_CACHE_MISS: The page needs information that you entered earlier to be submitted again.
  • ERR_EMPTY_RESPONSE: The website didn't send any data and might be down.
  • ERR_SSL_PROTOCOL_ERROR: The page sent data that Chrome doesn't understand.
  • BAD_SSL_CLIENT_AUTH_CERT: Signing in to the website (for example, a bank or work website) isn't working due to an errored client certificate.

You might also see one or more of these issues:

  • A site can't be reached.
  • A website won't open.
  • An HTTPS site won't open.
  • A photo won't load.
  • A new tab won't load.

To fix, follow the troubleshooting steps below.

 

To fix an error, try the fixes below.

Reload the page

Usually, you can reload the page to fix the error.

To the right of the address bar, tap More More and then Reload Reload.

If that didn't work…

Step 1: Check your Internet connection

Make sure that your iPhone or iPad is connected to Wi-Fi or mobile data.

Try reloading the tab with the error.

Step 2: Clear your cache

Chrome might have information stored that's stopping the page from loading.

Open the page in an Incognito window

  1. On your iPhone or iPad, open the Chrome app Chrome.
  2. Tap More More and then New Incognito tab.
  3. In the Incognito tab, try loading the page. If it loads, clear your cache and cookies.

Clear your cache and cookies

  1. Tap More More and then Settings.
  2. Under 'Advanced', tap Privacy and then Clear browsing data.
  3. Select Cookies, site data and Cached images and files. Deselect the other types of data.
  4. Tap Clear browsing data.
  5. Confirm by tapping Clear browsing data.
  6. Try reloading the tab with the error.

Step 3: Close other tabs or apps

Your device may have run out of memory, and can't load the site while also running your apps.

  1. Free up memory:
    • Close every tab except for the one that’s showing the error message.
    • Quit other apps that are running, and pause any app or file downloads.
  2. Try reloading the tab with the error.

Still not working?

Step 4: Restart your phone or tablet

Apps sometimes stop a page from loading.

  1. Restart your iPhone or iPad.
  2. Try loading the page again.
Step 5: Update Chrome
  1. On your iPhone or iPad, open the App Store.
  2. At the bottom, tap Updates.
  3. In the pending updates, look for Chrome Chrome.
  4. If Chrome is listed, tap Update to install.
  5. If asked, enter your Apple ID password. The updates will download and install.
  6. After updating, try reloading the tab with the error.

Get extra help

  • If other sites open normally but one site is crashing, that site might be causing the problem:
  • Get help from experts in the Chrome Help Forum.

Megan is a Google Chrome expert and the author of this help page. Help her improve this article by leaving feedback below.

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