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Fix 'Aw, Snap!' page crashes and other page loading errors

If you're getting the 'Aw, Snap' error or another error code instead of a web page, Chrome is having problems loading. You may also see the page loading slowly or not opening at all.

Page loading error codes and issues

The following error codes means that there’s a problem opening the page.

  • 'Aw, Snap!': Chrome is having problems loading the page.
  • ERR_NAME_NOT_RESOLVED: The hostname (web address) doesn't exist.
  • ERR_INTERNET_DISCONNECTED: The device isn't connected to the Internet.
  • ERR_CONNECTION_TIMED_OUT or ERR_TIMED_OUT: The page took too long to connect. Your Internet connection might be too slow or the page might be too busy.
  • ERR_CONNECTION_RESET: Something happened that interrupted your connection to the page.
  • ERR_NETWORK_CHANGED: Your device disconnected from the network or connected to a new network while loading the page.
  • ERR_CONNECTION_REFUSED: The page didn't let Chrome connect.
  • ERR_CACHE_MISS: The page needs information that you entered earlier to be submitted again.
  • ERR_EMPTY_RESPONSE: The website didn't send any data and might be down.
  • ERR_SSL_PROTOCOL_ERROR: The page sent data that Chrome doesn't understand.
  • BAD_SSL_CLIENT_AUTH_CERT: Signing in to the website (for example, a bank or work website) isn't working due to an errored client certificate.

You might also see one or more of these issues:

  • A site can't be reached.
  • A website won't open.
  • An HTTPS site won't open.
  • A photo won't load.
  • A new tab won't load.

To fix, follow the troubleshooting steps below.

 

To fix an error, try the fixes below.

Reload the page

Usually, you can reload the page to fix the error.

At the top-right, tap More More and then Reload Reload.

If that didn't work...

Step 1: Check your Internet connection

Make sure that your phone or tablet is connected to Wi-Fi or mobile data.

Try reloading the tab with the error.

Step 2: Clear your cache

Chrome might have information stored that's stopping the page from loading.

Open the page in an Incognito window

  1. On your Android phone or tablet, open the Chrome app Chrome.
  2. Tap More More and then New Incognito tab.
  3. In the Incognito tab, try loading the page. If it loads, clear your cache and cookies.

Clear your cache and cookies

  1. Tap More More and then Settings.
  2. Under 'Advanced', tap Privacy and then Clear browsing data.
  3. At the top, under 'Clear data from the …', tap the Down arrow Down Arrow.
  4. Choose beginning of time.
  5. Select Cookies and site data and Cached images and files. Deselect the other types of data.
  6. Tap Clear data.
  7. Try reloading the tab with the error.

Step 3: Close other tabs or apps

Your device may have run out of memory, and can't load the site while also running your apps.

  1. Free up memory:
    • Close every tab except for the one that’s showing the error message.
    • Quit other apps that are running, and pause any app or file downloads.
  2. Try reloading the tab with the error.

Still not working?

Step 4: Restart your phone or tablet

Apps sometimes stop a page from loading.

  1. Restart your phone or tablet.
  2. Try loading the page again.
Step 5: Update Chrome
  1. On your Android phone or tablet, open the Google Play app Play Store.
  2. At the top-left, tap Menu Menu and then My apps & games. Apps with available updates are listed under 'Updates'.
  3. Under 'Updates', look for Chrome Chrome.
  4. If Chrome is listed, tap it to install the update.
  5. After updating, try reloading the tab with the error.

Get extra help

  • If other sites open normally but one site is crashing, that site might be causing the problem:
  • Get help from experts in the Chrome Help Forum.

Megan is a Google Chrome expert and the author of this help page. Help her improve this article by leaving feedback below.

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