"Aw, Snap"!

The “Aw, Snap"! error occurs when a web page doesn't display correctly. In most cases, you can simply reload the page to dismiss the error. If you keep getting the error, try the suggestions below.

On a computer

If you're using Chrome on a computer and repeatedly see an "Aw, Snap"! error, try the troubleshooting options below.

Check your antivirus and firewall applications

Some antivirus or firewall applications may prevent Google Chrome from working properly. To test if this is happening to you, try these steps:

  1. Quit Chrome.
  2. Turn off any antivirus or firewall applications temporarily.
  3. Open Chrome again. If you don't see "Aw Snap"!, the applications may be interfering with or blocking Chrome.
  4. In the applications' settings, add an exception for Google Chrome. (This process may vary per application.)
  5. Double-check that the applications are up to date.
  6. Turn the applications back on.

Note: Users have reported "Aw, Snap"! problems with the following applications:

  • Symantec Endpoint Protection
  • Spyware Doctor
  • Comodo firewall
  • McAfee Enterprise
  • McAfee Virus Scan
Check your extensions

Try disabling your extensions one by one to see if a particular extension is causing the problem. Here’s how:

  1. In the top-right corner of the browser window, click the Chrome menu Chrome menu.
  2. Select More tools > Extensions.
  3. For each extension that you want to test, untick "Enabled".
  4. Refresh the web page showing "Aw Snap"! to see if the error still appears.

You can turn your extensions back on at any time. You may need to refresh the page in order to use extensions that you've turned back on. Find out more about managing your extensions.

Check for malware

There may be a program installed on your computer that's interfering with Chrome. Check for malware and other programs that you don't remember installing.

Find out more about removing malware from your computer

Tip for Windows users: If you're not sure which programs to remove, try using the Chrome Clean-up Tool. It’s an application that searches your computer for suspicious programs and offers to remove them for you.

Find out how to use the Chrome Clean-up Tool
Create a new user profile

If Chrome continues to display the "Aw, Snap"! message, your user profile may be corrupted.

To create a new user profile, follow these steps:

  1. Quit Chrome.
  2. Find the "Default" folder. It's usually located in the following locations:
    • Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\
    • Windows Vista/7/8: %LOCALAPPDATA%\Google\Chrome\User Data\
    • Mac OX: ~/Library/Application Support/Google/Chrome/Default
    • Linux: ~/.config/google-chrome/Default
  3. Rename the folder as "Old Default". Your old user profile will be saved in this folder, but it'll no longer be active.
  4. Relaunch Chrome.
Find out more about creating a new user profile

On a mobile device

If you repeatedly see "Aw, Snap"! in Chrome on your mobile device, try clearing your app data. To find out how to do this, select your device:

Android device

Note: These steps will delete your bookmarks and other browsing data. If you want to save your data, sign in to Chrome and enable Sync before continuing.

  1. On your device, open Settings.
  2. Under "Device", touch Apps.
  3. Touch Chrome > Clear data.
iPhone or iPad

Note: These steps will delete your bookmarks and other browsing data. If you want to save your data, sign in to Chrome and enable Sync before continuing.

  1. Open the Chrome menu.
  2. Touch Settings.
  3. Touch Privacy.
  4. Under "Clear Browsing Data", touch Clear All.
  5. Touch Clear All again to confirm.
  6. In the top-right corner, touch Done.

On a Chromebook

Find out how to troubleshoot the "Aw Snap"! error message on a Chromebook.

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