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Fix "Aw, Snap"! page crashes and other page loading errors

If you're getting the "Aw, Snap" error or another error code instead of a web page, Chrome is having problems loading. You might also see the page loading slowly or not opening at all.

Try the fixes below.

Reload the page

Usually, you can reload the page to fix the error.

  • Computer: At the top-left, click Reload Reload.
  • Mobile device: At the top-right, tap More More and then Reload Reload.

If that didn't work...

Step 1: Check your Internet connection

Make sure that your device has a connection to network data or Wi-Fi.

Step 2: Clear your cache

Chrome might have information stored that's stopping the page from loading fully.

Clear your cache and cookies, then try reloading the page.

Step 3: Close other tabs, extensions & apps

Your device may have run out of memory and can't load the site while also running your apps, extensions and programs.

To free up memory:

  • Close every tab except for the one that’s showing the error message.
  • Quit other apps or programs that are running, and pause any app or file downloads.
  • On your computer, uninstall unnecessary extensions from Chrome. Find out how to uninstall extensions.

On the erroring tab, try reloading.

Step 4: Restart your device

Programs or apps sometimes get in the way of a page loading correctly.

  1. Restart your computer or mobile device.
  2. Try loading the page again.

Step 5: Update Chrome

  1. Open Chrome.
  2. At the top-right, click More More.
  3. Click Settings.
  4. On the left, click About.
  5. Chrome will automatically check if there's an update available (you might have to wait a few seconds to see it).
    • If there's an update, you'll see instructions to follow.
    • If there are no instructions, your version of Chrome is up to date.

Step 6: Check for malware

If you're on Windows, use the Chrome Cleanup Tool to find and remove unwanted software.

If you're on a Mac or Linux computer, see our suggestions for spotting and getting rid of unwanted software.

Still not working?

If other sites open normally but one site is crashing, that site might be causing the problem.

You can also post in the Chrome Help Forum for help.

Chrome web page error codes

The following error codes mean that there’s a problem opening the web page. 

To fix, follow the troubleshooting steps above.

  • "Aw, Snap"!: Chrome is having problems loading a web page that you're trying to see.
  • ERR_NAME_NOT_RESOLVED: The hostname (web address) doesn't exist.
  • ERR_INTERNET_DISCONNECTED: The device isn't connected to the Internet.
  • ERR_CONNECTION_TIMED_OUT or ERR_TIMED_OUT: The web page took too long to connect. Your Internet connection might be too slow or the web page might be too busy.
  • ERR_CONNECTION_RESET: Something happened that interrupted your connection to the web page.
  • ERR_NETWORK_CHANGED: Your device disconnected from the network or connected to a new network while loading the page.
  • ERR_CONNECTION_REFUSED: The web page didn't let Chrome connect.
  • ERR_CACHE_MISS: The web page needs information that you entered earlier to be submitted again.
  • ERR_EMPTY_RESPONSE: The website didn't send any data and might be down.
  • ERR_SSL_PROTOCOL_ERROR: The web page has sent data that Chrome doesn't understand.
  • BAD_SSL_CLIENT_AUTH_CERT: Sign-in to the site (for example, a bank or work website) isn't working due to an errored client certificate.

Megan is a Google Chrome expert and the author of this help page. Help her improve this article by leaving feedback below.

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