Fix "Aw, Snap!" page crashes

If you're getting the "Aw, snap!" error page, this means that Chrome is having problems loading a web page that you're trying to see. Try the possible fixes below.

Reload the page

Usually, you can reload the page to fix the error.

  • On your computer: In the top-left, click the reload button .
  • On your mobile device: In the top-right, touch the Chrome menu > Reload. Or, drag the page down and release.

Close other tabs

Your computer might not have enough memory available to load the site. Computers rely on memory to run apps, extensions and programs. Low memory can cause them to run slowly or stop working.

Close every tab except for the one that’s showing the "Aw, snap!" message, then try reloading that tab.

Restart your device

Sometimes, other programs or apps get in the way of a page loading correctly.

Shut down your computer or mobile device, then turn it back on and try loading the page again.

Still not working?

If most sites load normally but one site is crashing, that site might be causing the problem. Try refreshing the page a few times again by clicking on the blue Reload button on the "Aw, snap" page.

If 3 or more attempts to reload fail, then a "Send feedback" button will appear. Click the Send feedback button to let us know what's happening. You can also post your problem in the Chrome Help Forum.

If you're on a Chromebook, try these additional fixes.

Laura is a Google Chrome expert and author of this help page. Leave her feedback about the page.

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