Fix issues with saved payment info and passwords

You can save your contact, payment and sign-in info to Chrome. If something doesn't work when you let Chrome remember your info, try these fixes.

Fix issues with passwords

You can save or delete your passwords in Chrome. Find out more about how to manage saved passwords.

Chrome doesn’t offer to save your passwords

You can save your password to Chrome even if you aren't automatically asked to when you fill in a form.
  1. On your computer, open Chrome.
  2. Enter your info on the website that you want to save the password for.
  3. To the right of the address bar, select Password Save your password and then Save.

If you don't see the Key icon, delete your password and try to sign in again.

Edit or delete your saved passwords

  1. On your computer, open Chrome.
  2. At the top right, select Profile Profile and then Passwords Passwords.
  3. To edit or delete a saved password, select More More and then Remove or Edit password.

Stop Chrome from offering to save your passwords

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile and then Passwords Passwords.
  3. On the left, click Settings.
  4. Turn Offer to save passwords off.

Chrome doesn't suggest your saved passwords

Click on the text field for your password. You'll see a list of suggestions based on your saved info.

If you still don't see suggestions, Chrome might not be able to detect the correct fields on the website.

You can look up your saved info by following these steps:

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile and then Passwords Passwords.
  3. To the right of the website, click Preview Preview.

Fix issues with payment and contact info

You can save, edit or delete your payment info in Chrome.

Chrome doesn't offer to save your payment or address info

If you’re signed in to Chrome, you can use your card by adding it to Google Pay:
  1. Go to pay.google.com.
  2. Add your info:
    • Payment method: Select Payment Methods and then Add payment methods.
    • Address: Select Address and then Add addresses. 
Find out what it means to save your payment methods to Google Pay.
You can also add your payment info so that it's only saved on your device, and you will not see your saved payment info on other devices. Find out more about how to add, edit and delete cards in Chrome.

Add or change payment info that you’ve saved in Chrome

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile and then Payment methods Payment methods or Addresses and more Addresses and more.
  3. Add, edit or delete info:
    • Add: Next to "Payment methods" or "Addresses," select Add.
    • Edit: Next to the card or address, select More Organise and then Edit.
    • Delete: Next to the card or address, select More Organise and then Delete.

If you add, edit, or delete an address and you’re signed in to Chrome with your Google Account, your changes show up on your other devices where you’re signed in to Chrome with the same account.

Edit your saved payment info

If your saved payment info isn’t right, you can edit your info in Chrome.

  1. On your computer, open Chrome.
  2. At the top right, select Profile Profile and then Payment methods Payment methods or Addresses and more Addresses and more.
  3. To the right of an incorrect item, select More More and then Edit.

If your payment method is saved in Google Pay, you may have to link out to Google Pay or change your info at pay.google.com.

Stop Chrome from offering to save your payment info

If you never want to save your info to Chrome, you can turn off the prompt:

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile and then Payment methods Payment methods.
  3. Turn off Save and fill payment methods.

Chrome doesn't suggest your saved payment methods

Click on the text field for your payment method. You'll see a list of suggestions based on your saved info.

If you still don't see suggestions, Chrome might not be able to detect the correct fields on the website.

You can look up your saved info by following these steps:

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile and then Payment methods Payment methods.

Fix payment errors

If you’re having issues buying something online, it could be an issue with your card or the site.

Unrecognised $0 or $1 charge on your credit card

Google Pay confirms that your credit card is valid with a temporary $0 or $1 charge. It will disappear after one to seven working days, depending on your bank.

'GOOGLE *TEMPORARY HOLD' appears on my card statement
When you automatically enter or save a card in Chrome, Google may do a low-value credit card authorisation. This is a security measure to make sure that you’re the legitimate owner of the card. The authorisation is cancelled by Google shortly.

'Login not secure' or 'Payment not secure' error

If you see a 'Login not secure' or 'Payment not secure' message, look at the security status:

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