Fix file download errors

If you receive an error message on Chrome when you try to download apps, themes, extensions or other files, try these fixes.

Fix most file download errors

If you try to download a file and it doesn't work, first try to fix the error with these troubleshooting steps:

1. Make sure that your Internet connection is working normally. If your Internet connection is unstable, learn how to fix connection errors.
   • Chrome will automatically resume the downloads.
   • You can also resume downloads. Click Download in progress , point to the paused filename, and click Resume .
2. Try to download the file later.
3. Contact the website owner.

To help find your downloaded file, learn how to view a downloaded file.

Get help with a specific error message

'Network failed'

If you see 'NETWORK_FAILED' when you try to install something from the Chrome Web Store, unwanted software could be blocking the installation.

To fix the error:

• First, remove the unwanted software. Then, try to install the app, extension or theme again.
• If you still can't install the app, extension or theme, reinstall Chrome.

'Download blocked'

This error means that your computer's security settings blocked the file.

Learn more about blocked downloads.

On Windows: Windows Attachment Manager could have removed the file that you tried to download. To see what files you can download, or why your file was blocked, check your Windows Internet security settings.

'No file' or 'File missing'

This error means that you're trying to download a file that doesn't exist on this site or has been moved to another area of the site.

To fix the error, contact the website owner, or try to find the file on a different site.

'Virus scan failed' or 'Virus detected'

These errors mean that your virus scanning software might have blocked you from downloading a file.

• Check your virus-scanning software for details about why the file was blocked.
• On Windows: Windows Attachment Manager could have removed the file that you tried to download. To see what files you can download, or why your file was blocked, check your Windows Internet security settings.

'Disk full'

This error means that there's not enough space on your computer to download the file.

To fix the error:

• Delete some files from your computer
• Empty your bin

'Insufficient permissions' or 'System busy'

These errors mean that Chrome couldn't save the file to your computer.

To fix the error:

• Cancel the download and try again.
• Instead of clicking the file to download, right-click the link and select Save link as.
• Make sure that you download files to a place on your computer that you can access, like your Desktop or Documents folder. You can change download locations.

'Needs authorisation'

This error means that you don't have permission to download the file.

To fix the error, contact the website or server owner, or try to find the file on a different site.

'Forbidden' or 'Failed – forbidden'

This error means that you don't have permission to download this file from the server.

To fix, go to the website where the file is hosted. Check if you need to sign in (or provide some other authentication). If you can't sign in, contact the website or server owner, or try finding the file on a different site.

Still not working? Get more help on the Chrome Help forum.