Fix file download errors in Google Chrome

If you receive an error message on Chrome when you try to download apps, themes, extensions or other files, try these fixes.

Fix network or server errors

Network errors

If you see a message like "Network Error":

  • Make sure that your Internet connection is working normally. Chrome will automatically resume the download.
    • You can also resume the file download by clicking the Down arrow Down Arrow and thenResume.
  • If you still can’t download, your Internet connection may not be stable. Learn how to fix Internet stability issues.
  • “Network Error” is different from the "Network failed" error that can appear when you try to install a Chrome extension. Find out about the “Network failed” error.
Server errors

If you see a message like "Server Problem", try to download later, or contact the website owner.

 

Fix other errors

"Network failed"

If you see “NETWORK_FAILED” when you try to install an app, extension or theme from Chrome Web Store on Windows, unwanted software may be blocking the installation.

To fix the error:

Blocked download

This error means that your computer's security settings blocked the file.

Find out more about blocked downloads.

On Windows: Windows Attachment Manager removed the file that you tried to download. To see which files you can download or why your file was blocked, check your Windows Internet security settings.

"No file"

This error means that you're trying to download a file that doesn't exist on this website.

To fix the error, contact the website owner, or try to find the file on a different site.

"Virus scan failed" or "Virus detected"

These errors mean that your virus scanning software might have blocked you from downloading a file.

  • Check your virus-scanning software for details about why the file was blocked.
  • On Windows: Windows Attachment Manager removed the file that you tried to download. To see which files you can download or why your file was blocked, check your Windows Internet security settings.
"Disk full"

This error means that there's not enough space on your computer to download the file.

To fix the error:

  • Delete some files from your computer.
  • Empty your Trash.
"Insufficient permissions" or "System busy" 

These errors mean that Chrome couldn't save the file to your computer.

To fix the error:

  • Cancel the download and try again.
  • Instead of clicking the file to download, right-click the link and select Save link as.
  • Be sure to download files to a place on your computer to which you have access, such as your Desktop or Documents folder. You can change download locations.
“Needs authorisation”

This error means that you don't have permission to download the file.

To fix the error, contact the website or server owner, or try to find the file on a different site.

"Forbidden"

This error means you don't have permission to download this file from the server.

To fix it, go to the website where the file is hosted. Check if you need to sign in (or provide some other authentication). If you can't sign in, contact the website or server owner or try finding the file on a different site.

 

Find more information in the Chrome Help Forum.

Megan is a Google Chrome expert and the author of this help page. Help her improve this article by leaving feedback below.

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