Fix download errors

If you can't download apps, themes, extensions or other files on Chrome, check for an error or warning message. Then learn how to fix the issue below.

Fix errors from network or server failures

Network errors

If you see a network-related error message, such as "Network Error," your Internet connection failed during the download.

To fix this, make sure that your Internet connection is working normally and try to download the file again.

Server errors

If you see an error message that shows "Server Error," this means that there's something wrong with the server from which you were trying to download the file.

To fix this, you can try again later, or contact the website owner.

Fix common download errors

"No file" error

This error means that you're trying to download a file that doesn't exist on this website.

To fix this, contact the website owner, or try finding the file on a different site.

"File Error," "Access denied" and "System busy" errors

These errors mean that Chrome couldn't save the file to your computer.

To fix the error, try one or more of these suggestions:

  • Cancel the download and try again.
  • Instead of clicking on the file to download, right click on the link and select Save link as.
  • Check that you're downloading the files to a place on your computer which you have access to, such as your Desktop or Documents folder. You can change download locations.
"Disk full" error

This error means that there's not enough space on your computer to download the file.

To fix the error, try deleting some files from your computer, as well as emptying the Trash.

"Virus scan failed" and "Virus detected" errors

These errors mean that your virus scanning software might have blocked you from downloading a file.

To fix the error, you can check your virus scanning software for more details about why that file was blocked.

Windows users: The file you tried to download was removed by the Windows Attachment Manager. Check your Windows Internet security settings to see which types of files you're able to download and why that file was blocked.

Blocked download error

If you see a message which shows that your download was blocked, it means that your security settings blocked the file.

Find out more about blocked downloads.

Windows users: The file you tried to download was removed by the Windows Attachment Manager. Check your Windows Internet security settings to see which types of files you're able to download and why that file was blocked.

 

​If you're still having problems, you can find more information in the Chrome Help Forum.

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