Fix download errors

If you can't download apps, themes, extensions or other files on Chrome, check for an error or warning message. If you're having problems, learn how to fix the issue below.

Fix errors from network or server failures

Network errors

If you see a network-related error message, like "Network Error," your Internet connection failed during the download.

To fix, make sure your Internet connection is working normally and try downloading the file again.

Server errors

If you see a server-related error message, like "Server Problem," this means there's something wrong with the server you were trying to download the file from.

To fix, you can try again later, or contact the website owner.

Fix other common download errors

"No file" error

This error means that you're trying to download a file that doesn't exist on this website.

To fix, contact the website owner, or try finding the file on a different site.

"Insufficient permissions" and "System busy" errors

These errors mean that Chrome couldn't save the file to your computer.

To fix the error, try one or more of these suggestions:

  • Cancel the download and try again.
  • Instead of clicking on the file to download, right click on the link and select Save link as.
  • Check that you're downloading the files to a place on your computer you have access to, like your Desktop or Documents folder. You can change download locations.
"Disk full" error

This error means that there's not enough space on your computer to download the file.

To fix the error, try deleting some files from your computer, as well as emptying the Trash.

"Virus scan failed" and "Virus detected" errors

These errors mean that your virus scanning software might have blocked you from downloading a file.

To fix the error, you can check your virus scanning software for more details about why that file was blocked.

Windows users: The file you tried to download was removed by the Windows Attachment Manager. Check your Windows Internet security settings to see which types of files you're able to download and why that file was blocked.

“Needs authorization” error

This error means that the you do not have permission to download this file from the server.

To fix, contact the website or server owner, or try finding the file on a different site.

Blocked download error

If you see a message that says that your download was blocked, that means that your security settings blocked the file.

Learn more about blocked downloads.

Windows users: The file you tried to download was removed by the Windows Attachment Manager. Check your Windows Internet security settings to see which types of files you're able to download and why that file was blocked.

"Network failed" error

If you see an error message that says “NETWORK_FAILED” when you try to install an app, extension, or theme from Chrome Web Store on Windows, it’s possible that third-party software on your machine is blocking the installation.

To fix the error, first remove the third-party software. Then try to install the app, extension, or theme again.

If you still can't install the app, extension, or theme, re-install Chrome.


​If you're still having problems, you can find more information in the Chrome Help Forum.

Laura is a Google Chrome expert and author of this help page. Leave her feedback about the page.

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