Repair Chrome if it crashes or won't open

You could be having problems with Google Chrome if it keeps crashing, freezes and stops working or if it won't start at all. You can fix the following errors:

  • My web page isn't loading
    • err_connection_refused
  • Proxy error in Google Chrome
    • err_connection_reset_chrome

  • This web page is not available
    • err_conenction_closed
    • err_connection_failed
    • err_connection_refused
    • err_connection_reset
    • err_connection_timed out

Try the tips below to fix the problem or figure out what's causing it.

If a specific page won't work, you can try to fix a page that's opening slowly or not loading at all.

First: try these common Chrome crash fixes

Close other tabs

Your computer might not have enough memory available to load the site. Computers rely on memory to run websites, apps, extensions and programs. Low memory can cause them to run slowly or stop working.

Close every tab except for the one that's showing an error or loading error message, then try reloading that tab.

Restart Chrome

Computer:

  1. Quit Chrome and reopen it:
    • Windows: Press Ctrl+Q.
    • Mac: Press Command+Q.
  2. Try loading the page again.

Tip: If you're on a computer, you can also reopen any tabs that were open before:

  • Windows: Press Ctrl+Shift+T.
  • Mac: Press Command+Shift +T.

Mobile device:

  1. Open your app launcher:
    • iPhone and iPad: Double-click the home button.
    • Android: Touch the square tab at the bottom of the screen.
  2. Swipe on the Chrome window to close.
Restart your device

Sometimes, other programs or apps get in the way of a page loading correctly.

Turn your computer or mobile device off, then turn it back on and try loading the page again.

Next: troubleshoot Chrome crash problems

Check for malware
If Chrome keeps crashing, you may have unwanted software or malware installed on your computer. Find out how to get rid of problematic programs and block similar ones from getting installed in the future.
Try opening the page in another browser

To figure out whether this is a problem with the web page or with Chrome, try opening the page in another browser. For example, try using Firefox or Safari to load the page.

If it works in another browser, try the steps below:

  1. Uninstall and reinstall Chrome. There could be something wrong with your Chrome profile that's causing problems. Uninstall Chrome and make sure to check the box to delete browsing data. Then reinstall Chrome.
     
  2. Uninstall and reinstall extensions. One of your Chrome extensions could be causing a problem. Uninstall all extensions, then add them back one by one.
     
  3. Fix hardware acceleration issues. There could be a problem with how your computer or device's hardware works with Chrome. To fix this:
    1. Open the Chrome menu Menu > Settings > Show Advanced Settings > System.
    2. Untick "Use hardware acceleration when available".
    3. Restart Chrome.

If it doesn't work in another browser, it could be a problem with your network or the website itself. Find out more below.

Fix network issues and report website problems

If the page didn't load in another browser, it could be a problem with your network or the website itself.

First, try restarting your modem and router.

If this doesn't work, contact the website owner and let them know that you've been having problems loading the web page.

Fix problems if Chrome won't open at all

Check to see if Chrome is already open

Chrome might already be running in the background on your computer. To see if Chrome's open and force quit, follow the steps below for your operating system.

Windows

  1. Press CTRL + ALT + DELETE.
  2. Click Start Task Manager.
  3. Under "Processes," look for "Google Chrome" or "chrome.exe."
  4. Click it, then click End Process

Mac

  1. Press COMMAND + OPTION + ESC
  2. Look for and click "Google Chrome" if it's available.
  3. Click Force Quit.
Adjust your antivirus and check for malware

It's possible that either your antivirus software or unwanted malware is preventing Chrome from opening. 

To fix, check if Chrome was blocked by antivirus or other software on your computer.

Next, find out how to get rid of problematic programs and block similar ones from getting installed in the future.

Restart your computer
A program or process currently running on your computer might be causing problems with Chrome. You can restart your computer to see if that fixes the problem.
Uninstall and reinstall Chrome 
If the above solutions didn't work, we suggest that you uninstall and reinstall Chrome. Uninstalling and re-installing Chrome can fix problems with Flash, plug-ins, your search engine, pop-ups, updates or other problems that might have prevented Chrome from opening. 


Still not working? Turn on crash reports to provide more information. Then search for other related issues or post a question in the Chrome Help Forum.

Megan is a Google Chrome expert and the author of this help page. Help her improve this article by leaving feedback below.

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