Fix Chrome if it crashes or won't open

If Google Chrome crashes, freezes or won’t start at all, you might see one of these messages:

  • Proxy error in Google Chrome:
    • err_connection_reset_chrome

  • This web page is not available:
    • err_connection_closed
    • err_connection_failed

If a specific page won't work, you can try to fix page loading problems.

First: Try these common Chrome crash fixes

Close other tabs & apps

Your iPhone or iPad may have run out of memory, and can't load the site whilst also running your apps and programs.

To free up memory:

  • Close every tab except for the one that’s showing the error message.
  • Quit other apps or programs that are running.
  • Pause any app or file downloads.

On the tab with the error, try reloading.

Restart Chrome
  1. Press the Home button twice.
  2. Swipe on the Chrome window to close.
Restart your iPhone or iPad

Programs or apps sometimes get in the way of a page loading correctly.

  1. Restart your iPhone or iPad.
  2. Try loading the page again.

Next: Troubleshoot Chrome crash problems

Try opening the page in another browser

To figure out whether this is a problem with the web page or with Chrome, try opening the page in another browser. For example, try using Firefox or Safari to load the page.

If it works in another browser, try uninstalling and reinstalling Chrome. There could be something wrong with your Chrome profile that's causing problems.

  1. Uninstall Chrome and make sure to tick the box to delete browsing data.
  2. Then, reinstall Chrome.

If it doesn't work in another browser, it could be a problem with your network or the website itself. Find out more below.

Fix network issues and report website problems

If the page didn't load in another browser, it could be a problem with your network or the website itself.

First, try restarting your modem and router.

If this doesn't work, contact the website owner and let them know that you've been having problems loading the web page.


Still not working? Turn on crash reports to provide more information. Then search for other related issues or post a question in the Chrome Help forum.

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