Fix web pages opening slowly or not loading
If the web page that you want to view in Chrome is loading slowly or won't open at all, try restarting Chrome. If multiple web pages aren't loading or Chrome keeps crashing, find out how to repair Chrome if it crashes or won't open.
First: Restart Chrome
Sometimes, Chrome might be trying to do too much, causing web pages to load slowly.
- Close Chrome and reopen it:
- Windows: Press Ctrl+Q.
- Mac: Press Command+Q.
- Try loading the web page again.
Tip: If you're on a computer, you can also reopen any tabs that were open before:
- Windows: Press Ctrl+Shift+T.
- Mac: Press Command+Shift+T.
Next: Troubleshoot page loading problems
If restarting Chrome didn't fix it, try the steps below to solve the problem.
To figure out whether this is a problem with the web page or with Chrome, try opening the page in another browser. For example, try using Internet Explorer, Firefox, or Safari to load the web page.
If the page loads correctly in another browser
If the web page successfully loads in another browser, try the steps below to fix the issue in Chrome:
- Try closing Chrome tabs. Your computer might not have enough memory available to load the site. Computers rely on memory to run apps, extensions and programs. Low memory can cause them to run slowly or stop working.
Close every tab except for the one that you're trying to load, then try reloading that tab.
- Clear your cache and cookies. Your Chrome might have information stored about the site or your information that's stopping the web page from loading fully.
Try clearing your cache and cookies, then try reloading the web page.
- Use the Chrome Cleanup Tool for Windows. There could be unwanted programs on your computer getting in the way of the web page loading correctly.
If you're a Windows user, use the Chrome Cleanup Tool to help find and remove these unwanted programs.
If the page doesn't load in another browser
If the web page doesn't load in another browser, it's possible that the problem is either the site or your device. Find out more below.
Sometimes, other programs or apps get in the way of a page loading correctly.
Shut down your computer or mobile device, then turn it back on and try loading the page again.
If the web page didn't load in another browser, it could be a problem with the website. You can try two things to fix the problem:
- Contact the site owner to report the problem.
- Report issues to Chrome about crashing web pages.
If the web page didn't load in another browser, it could be a problem with your device.
Try another computer or mobile device to see if that fixes the problem. If this resolves the problem, you can try a few things to fix the problem on your original device:
- Check your Internet connection.
- Check for any available software updates.
If this doesn't fix the problem, post your problem in the Chrome Help Forum.
Still not working? Get more help for your problem in the Chrome Help Forum.
Megan is a Google Chrome expert and the author of this help page. Help her improve this article by leaving feedback below.