Web page doesn't open or load
If a page remains blank or doesn't load quickly in Chrome, try opening it in another browser on your computer, such as Internet Explorer or Firefox. If the page works, use the section below for troubleshooting tips. If it doesn't work in any browser, skip to the next section.
Pages load slowly only in Google Chrome
If pages are loading slowly only in Google Chrome, then try the following suggestions. Click each link to see more details.Open pages in an incognito window.
If pages open normally in an incognito window, this may indicate an issue with any extensions you may have installed or with your browsing data, both of which are temporarily disabled when you are incognito. Try the following solutions:
- Close all Google Chrome windows by clicking the Chrome menu and selecting Exit (Mac: Use Quit to close all windows). Then restart the browser.
- Clear your cookies, cache and browsing history
- Try disabling all your extensions, exit or quit Chrome, then restart. If the page displays correctly, re-enable the extensions one by one to identify which extension isn't behaving properly.
Are you seeing one of the following messages on the page? If so, click the link for the message to see specific troubleshooting suggestions.
Make sure that Google Chrome is allowed in these programmes to make incoming and outgoing connections.
Follow these steps:
- Click the Chrome menu on the browser toolbar.
- Select Settings.
- Click Show advanced settings.
- In the "Privacy" section, deselect "Predict network actions to improve page load performance".
If this doesn't resolve the problem, we recommend turning the feature back on.
Check your computer for malware that could be preventing Google Chrome from connecting to a web server. Learn more about removing malware from your computer.
Still having problems? Let us know in the help forum. In particular, tell us if a specific tab is using a high amount of CPU (central processing unit) compared to other tabs that you have opened. You can use the Task Manager to check CPU usage per tab.
Pages load slowly in all browsers
If you experience similar problems loading pages in other browsers on your computer, here are a few suggestions:
- Try visiting another site. The site that you're trying to open may be temporarily down.
- Check your proxy setup. Are you experiencing page-loading issues in Internet Explorer and Google Chrome, but not Firefox? If so, this could indicate an issue with your proxy setup. If you use a proxy server, try turning it off in your Windows network settings. See more information in the Microsoft help site.
- Close other programs that you have opened on your computer. They may be using up a lot of memory on your computer, causing your browsers to behave slowly.
- Restart your computer.