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3/25/19
Trouble printing from Chrome 0 Recommended Answers 12 Replies 27 Upvotes
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Last edited 4/16/19
Everytime I try to print from Chrome, (recipes from Facebook, labels from UPS, etc.) the entire browser shuts down and I can't print.  Word, Excel, etc all still print okay so I know it isn't the printer, or the connections.  Any suggestions to try?
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3/26/19
We have heard from some users that printing is causing Chrome to shut down - though we have not been able to reproduce the issue in-house - what version of Chrome are you using? and on what operating system?

Is there a specific URL or a specific PDF that is causing Chrome to crash?
Last edited 4/3/19
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4/1/19
I'm having the same issue. 64-bit. Windows 10 pro.
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4/11/19
I am having the same problem.  Win 10 Pro 64 bit  - Chrome Version 73.0.3683.103 (Official Build) (64-bit).
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4/15/19
Same problem here, Win10 Pro 64 bit.  Issue persists on systems running 73.0.3683.86 and .103
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4/18/19
Same problem, Windows 2008 Server R2 64 and Chrome 73.0.3683.103 64
Last edited 7/2/19
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4/23/19
Same issue also.
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4/25/19
I extracted the logs of one of my devices suffering this issue, seems like Chrome Browser used HTML export, after v73 that was deprecated and they began to use PDF export:

"HTML Imports is deprecated and will be removed in M73, around March 2019. Please use ES modules instead. See https://www.chromestatus.com/features/5144752345317376 for more details.", source:  (0)

This is just happening with the Konica Minolta printer, when Chrome print preview tries to fetch a "PDF dummy" from the KM printing DLL, it crashes, probably because KM does not have PDF export.
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4/30/19
Schneizel, 

I think you're on to something. I just can't find the information you're talking about regarding HTML Imports and version 73. 


This is what I read: Import HTML documents into other HTML documents. HTML Imports are deprecated at M70, and will be removed in M75, around Jun 2019. For more info: https://groups.google.com/a/chromium.org/d/msg/blink-dev/h-JwMiPUnuU/sl79aLoLBQAJ 

I also have Konica Drivers/printers and have sporadic problems ever since 73 was pushed out.
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5/1/19
I found the log file you're talking about on my computer. I have sent this log to google for support. I wish it was that easy... but we'll see.
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7/2/19
access network chrome
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8/7/19
Same problem using Win 10 Pro (64 Bit) and  Google Chrome 64 bit. Crashes when trying to print to a Xerox Phaser 6010 on 3 PC's/Surface Pro"s   when using the chrome browser ( Gmail ) -

I uninstalled the 64 bit version of Google Chrome - rebooted - installed the 32 bit version - rebooted -

Now all is well. No more crashing when printing. 

This version is on all my 64 Bit Windows 10 PC V 1903   //  Version 76.0.3809.100 (Official Build) (32-bit)

I hope Alphabet will get the 64 bit Chrome  fixed.  Until then the 32 bit works with no problem..

Ron
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Is there any way you can take a video of the browser crashing and post it to https://crbug.com?

We will try to reproduce it once we have a video.
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