Set up Zoom Meetings on Chrome devices

For administrators who manage Chrome OS devices for a business or school.

As an admin, you can use your Google Admin console to install and configure Zoom® Meetings® on devices running Chrome OS. Then, users can start or join meetings with Zoom Meetings.

Before you begin

  • You need a subscription to Chrome Enterprise Upgrade or Chrome Education Upgrade for each standalone Chrome device that you want to manage, or you need to use Chromebook Enterprise devices.
  • To configure Zoom Meetings on Chrome devices, first you need to enroll devices. For details, see Enroll Chrome devices.
  • Put Chrome devices in the organizational unit where you configure Zoom Meetings settings. For details, see Move a Chrome device to an organizational unit.
  • Zoom Meetings can be installed on Managed Guest Session devices. Although it can't be installed by users, you can force-install the app as a Chrome Enterprise admin.
  • We recommend that you use the Zoom Chrome app, not the Android app, for Zoom Meetings on Chrome devices.
  • Zoom Scheduler extension is also available in the Chrome Web store. However, its functionality is more limited than the Zoom Chrome app. Be careful and make sure that you deploy the app, not the extension. For information about using the extension, see Zoom Scheduler documentation.
  • The Zoom Chrome app does not support annotation tools.

Install Zoom Meetings

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome.
  3. Click Apps & extensionsand thenUsers & browsers.
  4. To apply the setting to everyone, leave the top organizational unit selected. Otherwise, select a child organizational unit.
  5. Add the Zoom Chrome app:
    1. Click Add"".
    2. Choose Add Chrome app or extension by ID"".
    3. Enter Zoom Chrome app ID, hmbjbjdpkobdjplfobhljndfdfdipjhg.
    4. Click Save.
  6. In the list of apps and extensions, find Zoom.
  7. Under Installation policy, choose an option:
    • Allow install—Lets users install Zoom.
    • Force install—Installs Zoom automatically and prevents users from removing it.
    • Force install + pin—Installs Zoom automatically and prevents users from removing it. Pins Zoom to the taskbar.
  8. Click Save.
  9. (Optional) Install Zoom’s custom policies. For details about custom policies that you can set, see Zoom documentation.
    1. Using your preferred text editor, create a JSON file.
    2. In the list of apps and extensions, find Zoom.
    3. In the panel on the right, upload the JSON file.
      1. Under Policy for extensions, click Upload.
      2. Select the JSON file that you want to add.
      3. Click Open.
    4. Click Save.

What to tell your users

For a better Zoom Meetings experience...

  • Use a wired headset with built-in microphone, not a wireless or Bluetooth headset or your device’s internal microphone.
  • Use a high-quality external camera, not your device’s built-in camera.
  • Use only 1 monitor. 2 or more monitors can increase CPU/GPU load.
  • Use a well-lit room. Be aware that too much light can wash out faces, and not enough light can cause shadows.
  • Make sure that your home has the internet connectivity and speed that you need to use Zoom Meetings.
    • You need at least 3.2 Mbps upload and download speed. For details about internet testing, see Test your internet speed.
    • Cable internet can get slowed down by other users who are using it at the same time. For example, they might be remote working or entertainment streaming.
  • Reduce the number of open tabs and apps to avoid spreading your CPU usage.

Which devices are recommended for the Zoom Chrome app?

To use Zoom Meetings on Chrome devices, you need:
  • Dual Core, 2 Ghz Intel Celeron or AMD A4 processor.
  • At least 4 GB of RAM.
  • Chrome version 81 or later. Earlier versions might work but we recommend that you always upgrade to the latest available version.

Fanless devices reach their thermal threshold faster than devices with a built-in fan. Excessive heat can affect your device’s CPU frequency and performance. Make sure you’re using your fanless device on a hard surface and consider using a ventilated stand or one with a fan.

List of recommended Chromebooks for using Zoom:

  • Acer Chromebook 14 (CB3-431)
  • Acer Chromebook 15 (CB3-532)
  • Acer Chromebook 311 (C721)
  • Acer Chromebook 311 (C733, C733U, C733T)
  • Acer Chromebook R11 (CB5-132T, C738T)
  • ASUS Chromebook C202XA
  • Dell Chromebook 11 (3180)
  • Dell Latitude 5300 2-in-1 Chromebook Enterprise
  • Dell Latitude 5400 Chromebook Enterprise
  • Google Pixelbook
  • Google Pixelbook Go
  • Lenovo 300e Chromrbook
  • Lenovo Flex 11 Chromebook
  • Lenovo N42 Chromebook
  • Lenovo N43 Chromebook
  • Lenovo N23 Yoga Chromebook

Fix Zoom Meetings issues

Users can’t manually install Zoom app

As an admin, you control which apps or extensions users can install on managed Chrome devices. Check to make sure that the Zoom Chrome app is not blocked. If you set the policy Block all other apps & extensions, users can only install the Zoom Chrome app on their devices if you let them. For details about controlling access to apps, see Allow or block apps and extensions.
If you prevent users from installing apps or extensions that request certain permissions that your organization doesn’t allow, users might not be able to install the Zoom Chrome app. To check which permissions are blocked for apps and extensions:
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome.
  3. Click Apps & extensionsand thenUsers & browsers.
  4. To apply the setting to everyone, leave the top organizational unit selected. Otherwise, select a child organizational unit.
  5. On the far right, click Settings"".
  6. Next to Permissions and URLs, see which permissions are blocked. For details about permissions, go to Chrome app and extension permissions.
  7. (Optional) Uncheck each permission that you no longer want to block.
  8. Click Save.

Some third-party apps, such as security software, might prevent the Zoom Chrome app from installing on devices. Check policy settings for your third-party apps to make sure that none of them block the Zoom Chrome app.

Camera isn’t working

Check the settings in your Admin console to make sure that websites can access the built-in Chrome device webcam. For details, read about the Video input setting.
On the Chrome device, make sure that the camera is turned on:
  1. On a managed device, go to chrome://settings.
  2. Scroll to Privacy and security.
  3. Click Site settingsand thenCamera.
  4. Make sure that Ask before accessing (recommended) is turned on. 
  5. If the camera is blocked, turn it on.
  6. For Block, make sure the Zoom Chrome app isn’t listed.

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