Stop managing or delete Chrome browsers and profiles

Applies to managed Chrome browsers on Windows, Mac, Linux, iOS and Android.

Applies to managed Chrome profiles on Windows, Mac, Linux, and Android.

If you have Microsoft Windows, Apple macOS, Linux, iOS, or Android devices that are no longer being used in your organization, you might decide to repurpose and distribute them for personal use. Or, some users might purchase a second-hand device, where Chrome browser and profiles were previously managed by an administrator in a school, company, or other group.

If devices are not properly reset, an administrator might still manage Chrome browsers and profiles. Before you repurpose a device, stop managing or delete the Chrome browser and profile.

Stop managing Chrome browser

Check if Chrome browser is managed

On a Windows or macOS device:

1. Open Chrome browser .
2. At the top right, select More .
3. Check the bottom of the menu. If you see Managed by your organization, your browser is managed. If you don’t, your browser isn’t managed.

Windows

To remove Chrome browser management policies from a Windows device, you need to clear the Chrome registry settings and then restart Chrome browser. For details on clearing the registry, see Microsoft’s documentation.

1. Delete the registry keys:
   • HKEY_CURRENT_USER\Software\Google\Chrome
   • HKEY_CURRENT_USER\Software\Policies\Google\Chrome
   • HKEY_LOCAL_MACHINE\Software\Google\Chrome
   • HKEY_LOCAL_MACHINE\Software\Policies\Google\Chrome
   • HKEY_LOCAL_MACHINE\Software\Policies\Google\Update
   • HKEY_LOCAL_MACHINE\Software\WOW6432Node\Google\Enrollment
2. Delete the value named CloudManagementEnrollmentToken from the registry key:
   • HKEY_LOCAL_MACHINE\Software\WOW6432Node\Google\Update\ClientState\{430FD4D0-B729-4F61-AA34-91526481799D}
3. Delete the directory where Google Update writes cached cloud policies:
   • %ProgramFiles(x86)%\Google\Policies

Even after the user cleans up the registry, some third-party software products might reset registry settings. Be sure to remove third-party software products and malware that might set Chrome registry values. For details about how to remove programs, see Microsoft’s documentation for Windows 7 and Windows 10.

If you complete these steps and Chrome browser still appears to be managed, you should contact a professional computer repair shop. In rare instances, you might need to reinstall Windows due to persistent malware.

macOS

On a macOS device:

1. From the Apple menu, select System Preferences.
2. Click Profiles.
3. Select the profiles that you want to remove.
4. Click – (minus).
5. Click Remove to confirm that you want to remove the profile.

You also need to remove suspicious apps—ones that you don’t remember downloading or don’t sound like a genuine program.

1. Open Finder.
2. On the left, click Applications.
3. Find and remove suspicious apps.

You might also need to clear user defaults. From a terminal, run this command:

defaults delete com.google.Chrome

You might also need to remove files used for configuring Chrome. You might have created these files manually or they might have been created using a Unified Endpoint Management (UEM) or mobile management tool.

• If you created the files manually, delete:
  • /Library/Preferences/com.google.Chrome.plist
  • /Library/Managed Preferences/com.google.Chrome.plist
  • ~/Library/Application Support/Google/Chrome Cloud Enrollment/*
• If the files were created with a UEM or mobile management tool, configure the tool to delete the relevant policies.

Linux

On a Linux device, remove files from /etc/opt/chrome/policies.

Delete managed Chrome browsers from the Admin console

Manually delete managed Chrome browsers in the Managed Browser list:

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu  DevicesChromeManaged browsers.

   If you signed up for Chrome Enterprise Core, go to Menu  Chrome browserManaged browsers.

3. From the Managed Browser list, select one or more browsers.
4. At the top, click MoreDelete.

Delete managed Chrome profiles from the Admin console

Manually delete managed Chrome profiles in the Managed Profiles list:

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu  Chrome browserManaged profiles.
3. From the Managed Profile list, select one or more profiles.
4. At the top, select a profile and click Delete.

Automatically delete Chrome browser data from Google servers

Inactive browsers that are enrolled in Chrome Enterprise Core are automatically deleted from the Google management servers.

Considerations

• By default, browsers that have not contacted the Google management servers for more than 540 days are considered inactive and browser data is deleted. For details on browser data, see Monitor Chrome Browsers from your Admin console.
• You can change the default of 540 days to a minimum of 28 or a maximum of 730 days. If you lower the value, this means browsers are considered inactive after a shorter period of time.
  Note: When lowering the inactive period value, you risk browsers being considered inactive when they are only temporarily unused. You must then re-enroll these browsers. For more details on re-enrolling browsers, see Re-enroll a device.
• When the browser data stored in the cloud is deleted from a device that is inactive and offline, the next time the device tries to contact Google management servers, it is not recognized, and is set to unmanaged. This means the device token is invalid and there are no associated cloud policies. To remove cloud management manually, see Stop managing Chrome browser.
• To make sure that the deleted browsers can re-enroll automatically next time they restart, select Delete token in the Device token management setting before lowering the value of this policy. The enrollment tokens on these browsers must be still valid at the time of the restart. For more details, see Device token management.
• You can identify the enrolled browsers that are within a specific inactivity period by looking at the most recent date in either the Last activity field or the Most recent Google Update activity field in the Admin console. For details, see View Chrome browser details.
• You can use the CSV or API services to export the data of inactive browsers before they are deleted. For details, see Export data from Chrome Enterprise Core and Use the Chrome Enterprise Core API.

Notifications

You are notified of the following events that are logged in Audit LogAdmin.

• When a browser is deleted by the Inactive period for browser deletion policy.
• When a browser tries to connect with the server after the device has been deleted.
• When a browser is identified as approaching eligibility for deletion due to inactivity. If it remains inactive for the next 28 days, it will be marked as eligible for deletion.
  Note: You will not receive this notification for browsers that are 27 days or less from being marked as eligible for deletion at the time of the launch of this event.

Policy

Policy	Description and settings
Inactive period for browser deletion	Specifies the number of days that represent the inactive period before the removal of the browser data. Browsers are deleted from the server if they have not contacted the server after this period of time.

Cancel your Chrome Enterprise Core subscription

If the Chrome Browser Enterprise Core subscription on your account is cancelled and the account does not have a Chrome Enterprise Premium subscription, the following applies:

• You can still see Admin log events and Chrome log events.
• Starting in July 2023, you can't apply settings, policies, or connector configurations to managed browsers. You also won't be able to see any data associated with managed browsers as it is deleted. The deleted data includes:
  • Data associated with managed browsers, like browser profile data and machine information.
  • All enrollment tokens.
  • All the calculated aggregate reporting data.

Delete your organization’s Google Account

You cannot remove your free Chrome Enterprise Core subscription using the Google Admin console. You can delete any Chrome browsers that don’t need to be managed in Chrome Enterprise Core. See Delete Chrome browsers from the Admin console.

If you only have a free Chrome Enterprise Core subscription and none of your users and browsers need the service anymore, you can delete your organization's Google Account.

Your Chrome Enterprise Premium subscription is cancelled

If you don't have an existing Chrome Enterprise Core subscription and and your Chrome Enterprise Premium subscription is cancelled, or if your trial expires, any currently enrolled browsers will not continue to be managed by your organization. If you want to maintain the management of your enrolled browsers, you can add the Chrome Enterprise Core subscription at no cost.

If the account does not have a Chrome Enterprise Core subscription or a Chrome Enterprise Premium subscription, the following applies:

• You can still see Admin log events and Chrome log events.
• Starting in July 2023, you can't apply settings, policies, or connector configurations to managed browsers. You also won't be able to see any data associated with managed browsers as it is deleted. The deleted data includes:
  • Data associated with managed browsers, like browser profile data and machine information.
  • All enrollment tokens.
  • All the calculated aggregate reporting data.

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