As a Chrome Enterprise administrator, you can remotely access and troubleshoot ChromeOS devices, including kiosk devices, by starting a Chrome Remote Desktop session from the Google Admin console.
Considerations
- If you're a Chrome Education Upgrade customer, make sure you turn on Chrome Remote Desktop in your Admin console. For details, see Turn Chrome Remote Desktop on or off for users.
- To connect remotely to a device, it must be online and running the following versions:
- ChromeOS version 78 or later for kiosk devices
- ChromeOS version 96 or later for for user and managed guest sessions devices
- For kiosk devices, if a user starts using the device after you start a remote session, your session ends. If you try to reconnect within 5 minutes, you’ll see a privacy warning. You can cancel or proceed with the session.
- For user and managed guest sessions, when you connect remotely to a device, a remote connection request is displayed. The user must accept this before the remote session can continue.
- All remote connection sessions are logged in the Admin audit log under ChromeOS Device Command.
- Delegated admins that have the Start Remote Desktop privilege can remotely access a user's device but cannot make changes within the device details. For details, see Delegate administrator roles in Chrome.
Start a remote session to a device
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Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
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From the Admin console Home page, go to Menu
Devices
Chrome
- Click the serial number of device that you want to remotely access.
- On the left, click Remote Desktop.
Note: For user or managed guest session devices, the end user must accept the connection request. - (For kiosk devices only) If the device is currently being used or was used in the last 5 minutes, you’ll see a warning for privacy reasons. Choose an option:
- To cancel the remote session and return to the Chrome devices page, click Cancel.
- To start the remote session on a new page, click Connect Anyway.
When the remote session is connected, you’ll see Connected at the bottom of the screen.
- To open the remote session in a new window, click Open.