To see if a force-installed app installed correctly on user devices, you can enable Android app reporting in the Google Admin console. Then, you can view and filter details for each user and device in an organizational unit.
Enable Android app reports
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
-
From the Admin console Home page, go to Devices
Chrome.
- Click Apps & extensions
Users & browsers.
- Leave the top organizational unit selected.
Note: You can't apply this setting to child organizational units. - On the far right, click Additional settings
.
- For Android reporting for users and devices, select Enable Android reporting.
- Click Save.
See installation status and filter details
Note: The report only shows information for managed users using managed Chrome devices that support managed Google Play.
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Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
-
From the Admin console Home page, go to Devices
Chrome.
- Click Reports
Android app installations. The report shows details of force-installed apps, including the serial number of the device that the app is installed on and the installation status.
- Search for the app you want:
- (Optional) To search all organizational units, check the Include all organizational units box on the left.
- Click Add a filter and select the field to search.
- Enter your search criteria and click Apply.
- (Optional) To search multiple fields, add a filter for each field, enter search criteria, and click Apply.
-
Click the heading of a column to sort by different criteria.
Fix installation errors
Resolve error messagesError | Reason | Resolution |
---|---|---|
Unknown |
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Application not found |
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Application is not compatible with the device |
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Application is not approved |
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Permission(s) not accepted |
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Application not available in the user's country |
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Application has no more licenses |
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Not enrolled with EMM |
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User not found |
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