Monitor forced Android app installs

To see if a force-installed app installed correctly on user devices, you can enable Android app reporting in the Google Admin console. Then, you can view and filter details for each user and device in an organizational unit.

Enable Android app reports

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome.
  3. Click Apps & extensions.
  4. Leave the top organizational unit selected.
    Note: You can't apply this setting to child organizational units.
  5. At the top, click Users & Browsers.
  6. On the far right, click Settings Settings.
  7. For Android reporting for users and devices, select Enable Android reporting.
  8. Click Save.

See installation status and filter details

Note: The report only shows information for managed users using managed Chrome devices that support managed Google Play.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome.
  3. Click Android application reports. The report shows details of force-installed apps, including the serial number of the device that the app is installed on and the installation status.
  4. On the left under Filters, you can:
    • Search by app name.
    • Sort and filter results by app, installation status, user, or organization.
  5. If you don’t see the Filters section, in the top-right corner, click Filter Filter.

You can sort and filter the same way in the report by clicking the value (app name, organization, or status) in a row.

Fix installation errors

Resolve error messages
Error Reason Resolution
Unknown
  • Not enough space on the device to install the app.
  • Network problems stopped the installation.
  • Make sure the device has enough free disk space.
  • Make sure the device has a stable internet connection.
Application not found
  • App not in the managed Google Play store.
  • Make sure you have the correct app name.
  • Add the app to the managed Google Play store.
Application is not compatible with the device
  • App requires hardware that the Chrome device doesn’t have, such as a touchscreen, GPS, accelerometer, or phone.
Application is not approved
  • App is in the Google Play store, but it hasn’t been added by an admin.
Permission(s) not accepted
  • Admin added the app but didn’t accept the app permissions on behalf of their organization.
  • App has requested additional permissions, possibly as part of an update.
Application not available in the user's country
  • App is not available in the user's country.
  • Contact the app developer and ask them to update the app properties in the Google Play Console to make it available in that user's country.
  • Choose an alternative app that is already available in that country.
Application has no more licenses
  • The app is a paid app and all licenses have been used.
Not enrolled with EMM
  • Your enterprise is no longer enrolled with an enterprise mobility management (EMM) provider.
User not found
  • The user has been disabled or deleted.
  • Managed Google Play has been disabled for the user’s organizational unit.
  • If the user was disabled or deleted in error, reinstate the user.
  • Follow the steps to  turn additional Google services on and turn on Google Play and Managed Google Play for the user’s organizational unit.

Related topics

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