Monitor forced Android app installs

To see if a force-installed app installed correctly on user devices, you can enable Android app reporting in the Google Admin console. Then, you can view and filter details for each user and device in an organizational unit.

Enable Android app reports

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. From the Admin console Home page, go to DevicesChrome.
3. Click Apps & extensionsUsers & browsers.
4. Leave the top organizational unit selected.
   Note: You can't apply this setting to child organizational units.
5. On the far right, click Additional settings .
6. For Android reporting for users and devices, select Enable Android reporting.
7. Click Save.

See installation status and filter details

Note: The report only shows information for managed users using managed Chrome devices that support managed Google Play.

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. From the Admin console Home page, go to DevicesChrome.
3. Click ReportsAndroid app installations. The report shows details of force-installed apps, including the serial number of the device that the app is installed on and the installation status.
4. Search for the app you want:
   1. (Optional) To search all organizational units, check the Include all organizational units box on the left.
   2. Click Add a filter and select the field to search.
   3. Enter your search criteria and click Apply.
   4. (Optional) To search multiple fields, add a filter for each field, enter search criteria, and click Apply.

5. Click the heading of a column to sort by different criteria.

Fix installation errors

Resolve error messages

Error	Reason	Resolution
Unknown	Not enough space on the device to install the app. Network problems stopped the installation.	Make sure the device has enough free disk space. Make sure the device has a stable internet connection.
Application not found	App not in the managed Google Play store.	Make sure you have the correct app name. Add the app to the managed Google Play store.
Application is not compatible with the device	App requires hardware that the Chrome device doesn’t have, such as a touchscreen, GPS, accelerometer, or phone.	Contact the app developer and ask them to consider the guidelines for building apps for Chrome OS.
Application is not approved	App is in the Google Play store, but it hasn’t been added by an admin.	See Deploy Android apps to managed users on Chromebooks.
Permission(s) not accepted	Admin added the app but didn’t accept the app permissions on behalf of their organization. App has requested additional permissions, possibly as part of an update.	Accept the app permissions. Set up automatic reapproval of additional permissions for critical apps.
Application not available in the user's country	App is not available in the user's country.	Contact the app developer and ask them to update the app properties in the Google Play Console to make it available in that user's country. Choose an alternative app that is already available in that country.
Application has no more licenses	The app is a paid app and all licenses have been used.	See Manage app licenses.
Not enrolled with EMM	Your enterprise is no longer enrolled with an enterprise mobility management (EMM) provider.	Set up Android for your enterprise.
User not found	The user has been disabled or deleted. Managed Google Play has been disabled for the user’s organizational unit.	If the user was disabled or deleted in error, reinstate the user. Follow the steps to turn additional Google services on and turn on Google Play and Managed Google Play for the user’s organizational unit.

Related topics

• Force the installation of approved apps
• See if your Chromebook is managed
• Enroll Chrome devices
• Learn which Chromebooks support Android apps
• Building apps for Chrome OS