Notification

Planning your return to office strategy? See how ChromeOS can help.

How to collect Chrome device logs

Chrome version 85 and later

Before contacting support, we recommend that you collect logs from your managed Chrome device and run them through the Log Analyzer to see if you can pinpoint the problem you’re experiencing. If you can’t resolve your issue, have these logs handy when you contact support. 

For more information about what these logs contain, see Remote log collection for ChromeOS devices

Collect general Chrome device logs

There are two ways to collect general device logs:

Option 1

Only available in Chrome version 120 and later.

  1. On the affected device, enter chrome://support-tool in the address bar.
  2. In the Describe the issue page, do the following:
    1. (Optional) Enter your support ticket ID.
    2. (Optional) Enter your email address.
    3. (Optional) Enter the description of your issue.
    4. Click Continue.
  3. At the bottom of the list, click Select all.
    Note: Unless you are asked to collect specific logs, we recommend collecting all logs to share with the support team.
  4. Click Continue.
  5. Review the personal information that's collected in the logs. You can keep the information in the collected file or remove them by categories.
  6. Click Export.
  7. Select the folder where you want to create the log file.
  8. Click Save.

A new .zip file is created on the device in the folder you have selected. You can then upload to the Log Analyzer or your support ticket.

Option 2

  1. On the affected device, enter chrome://network in the address bar.
  2. At the top, click Network logs.
  3. Under Options, select the following checkbox options:
    1. Include a policies.json file with policy configurations
    2. Include all log files collected by debugd as a separate archive
    3. Include Chrome log files in the archive
  4. Click Store system logs.

A new .tgz file is created on the device in the Downloads folder. You can then upload to the Log Analyzer or your support ticket.

Collect network logs

Sometimes, the issue you reproduce is not captured in the general logs. You need to capture the issue by enabling the correct type of debugging.

  1. On the affected device, enter chrome://network in the address bar.
  2. At the top, click Network logs.
  3. Under Network debugging, select the correct debug mode.
  4. Open a new tab and reproduce the issue.
  5. Once completed, go back to the original tab.
  6. Under Options, select the following checkbox options:
    1. Include the system_logs.txt file sent in feedback reports
    2. Include all log files collected by debugd as a separate archive
  7. (Optional) Under Options, select additional checkbox options, if needed.
  8. Click Store System Logs.

Upload or export the logs from the Downloads folder to an external storage. You can then upload them to the NetLog Viewer or your support ticket.

Was this helpful?

How can we improve it?
Search
Clear search
Close search
Google apps
Main menu
17417034134826357594
true
Search Help Center
true
true
true