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How to collect Chrome device logs

Before contacting support, we recommend you collect logs from your managed Chrome device and run them through the Log Analyzer to see if you can pinpoint the problem you’re experiencing. If you can’t resolve your issue, please have these logs handy when contacting support. Follow these steps to collect the logs:

Collect general Chrome device logs

  1. On the affected device, enter chrome://net-internals in the Chrome address bar.
  2. On the top left hand menu, select ChromeOS (the last option).
  3. Click Store Debug Logs.

For most purposes, this is all you need to do. A new .tgz file will be created on your device, which you can then upload to the Log Analyzer or your support ticket.

Collect network logs

In some cases, the issue you reproduce will not be captured in the general logs. You need to capture the issue by enabling the correct type of debugging.

  1. On the affected device, enter chrome://net-internals in the Chrome address bar.
  2. On the top left menu, select ChromeOS (the last option).
  3. Select the correct debug mode. For example, if you are having Wi-Fi interruptions, select Wi-Fi.
  4. Open a new tab and reproduce the issue.
  5. Once completed, go back to the original tab.
  6. Click Store Debug Logs.

Upload or export the logs to external storage so you can then upload to the Log Analyzer or your support ticket.

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