How to collect Chrome device logs

Chrome version 85 and later

Before contacting support, we recommend that you collect logs from your managed Chrome device and run them through the Log Analyzer to see if you can pinpoint the problem you’re experiencing. If you can’t resolve your issue, have these logs handy when you contact support.

Collect general Chrome device logs

  1. On the affected device, enter chrome://network in the address bar.
  2. At the top, click Network logs.
  3. Under Options, select the following checkbox options:
    1. Include a policies.json file with policy configurations
    2. Include all log files collected by debugd as a separate archive
    3. Include Chrome log files in the archive
  4. Click Store system logs.

A new .tgz file is created on the device in the Downloads folder. You can then upload to the Log Analyzer or your support ticket.

Collect network logs

Sometimes, the issue you reproduce is not captured in the general logs. You need to capture the issue by enabling the correct type of debugging.

  1. On the affected device, enter chrome://network in the address bar.
  2. At the top, click Network logs.
  3. Under Network debugging, select the correct debug mode. 
  4. Open a new tab and reproduce the issue.
  5. Once completed, go back to the original tab.
  6. Under Options, select the following checkbox  options:
    1. Include the system_logs.txt file sent in feedback reports
    2. Include all log files collected by debugd as a separate archive
  7. (Optional) Under Options, select additional checkbox options, if needed.
  8. Click Store System Logs.

Upload or export the logs from the Downloads folder to an external storage. You can then upload them to the NetLog Viewer or your support ticket.

Was this helpful?
How can we improve it?