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Chrome Enterprise & Education FAQ

For administrators who manage Chrome browser or ChromeOS devices for a business or school.

General

How is Chrome browser for the enterprise different from the consumer Chrome browser?

The Chrome browser for the enterprise, sometimes referred to as Chrome Enterprise, is the same Chrome browser used by consumers. The difference is in how the browser is deployed and managed. Downloading the Chrome Enterprise Bundle, IT administrators can install the Chrome browser via MSI, and manage their organization’s Chrome browsers via group policy to enforce over 200+ policies.

Which platforms can I manage the Chrome browser on?

Chrome supports administration features on Windows, Mac, and Linux.

For details, see Start managing Chrome browser.

How is disk space managed in shared Chromebook environments?

To stop the hard drive from filling up on an enrolled device, the device checks once every minute and removes caches and profiles, from oldest to newest, until there is at least 2 GB of free space on the device. This behavior is not controlled by a policy setting, it automatically occurs for all enrolled devices.

Caches and profiles for currently signed-in users are not deleted. If there is only one account on the device, it’s never removed to increase available memory. If there are multiple accounts on the device, the account of the current signed-in user is never removed. Also, the signed-in user can manage disk space.

Application-specific items are deleted in parallel with ChromeOS items.

Deletion Order Action item
ChromeOS
1 Browser cache
2 Google Drive cache
3 Android cache
4 User profiles
*One profile is always left on the device
Application-specific (currently signed-in user only)

N/A

Files app: Delete Download folder
N/A Android apps: App specific actions

Installation

Is there a Windows MSI for installing Chrome browser?

Yes, To download the latest MSI, download the Chrome Enterprise Bundle.

To download the Chrome browser for personal use, go to https://www.google.com/chrome/.

Can I roll back versions of Google Chrome?

Google recommends you always use the latest version of Chrome. If you need to use a prior version:

  1. Uninstall your current version.
  2. Delete every user's saved profile data by removing the following directory:
    • Windows Vista and later: C:\Users\<user>\AppData\Local\Google\Chrome\User Data
    • Windows XP and earlier: C:\Documents and Settings\<user>\Local Settings\Application Data\Google\Chrome\User Data
      Note: You will need to have hidden folders turned on to be able to follow the entire path.
    • Mac OS X: ~/Library/Application Support/Google/Chrome/Default
    • Linux: ~/.config/google-chrome/Default

    Warning: When you delete these directories, users permanently lose their bookmarks, browsing history, and so on.

  3. Reinstall the older version.
Are older versions of the Windows MSI for Chrome browser available?

No, older versions of the MSI are unavailable and unsupported.

Can I install the MSI per-system instead of per-user?

The MSI only installs at the system level, so all users on the machine have access to the same instance of Chrome.

Updates

How often does Chrome update?

Google releases an update to the Chrome browser and ChromeOS devices approximately every 4 weeks.

Where can I find release notes for each version of Chrome?

We publish release notes for enterprise administrators for milestone releases of the Chrome browser. You can also follow updates on the general Chrome releases blog: https://chromereleases.googleblog.com.

How can I get early warnings and information about security updates?

Subscribe to the blog at https://chromereleases.googleblog.com to learn about security updates as soon as they are public.

Policies and Settings

How do I check which Chrome policies are in use?

Enter chrome://policy in your Chrome address bar, and you will see all the policies currently in effect on that browser or ChromeOS device.

See also View a device's current Chrome policies.

What are the differences between user policies and device policies? How do I manage Chrome browser on Windows devices in my company?

You can enforce Chrome policies on corporate Windows computers using Windows Group Policy, Windows Registry settings, and the initial_preferences file.

For details, see Chrome browser on Windows (managed on premise).

Note: For Chrome browser 91 or later, the file named initial_preferences replaces the master_preferences file. To minimize disruption, Chrome continues to support both filenames, and any further change will be notified in the Chrome Enterprise release notes

Do the policies I set work if my users already installed Chrome browser?

Yes on corporate-managed devices. On a user's home computer, they need to sign in to Chrome using their managed Google Account, such as Google Workspace, in order for the policies to work in Chrome.

Support

How many versions back of the Chrome browser and ChromeOS do you support?

Google provides support for the latest versions of:

  • Chrome browser— Stable, Extended stable, Beta, and Dev channels.
  • ChromeOS— Stable, Long-term support (LTS), LTS candidate (LTC), Beta, and Dev channels, as well as the pinned OS versions currently available in the Admin console for Stable and LTS.

For details, see Chrome browser release channels and ChromeOS release best practices.

Can I get phone or email support?

Yes, if you have a Google Workspace or a Google Workspace for Education account, or if your company purchased Chrome Enterprise Support.

How do I file a bug?

You can file a bug in our public issue tracker. We recommend that you use the search fields first to look for similar bugs and see if the issue is already being resolved.

Unfortunately, we can't give exact timing on when specific issues will be fixed. You can follow the public bug to see when changes are made, when it's marked as fixed, and when it's closed.

What other online support resources are available?

In addition to this Chrome Enterprise Help Center, get online help at:

How do I make sure Chrome works with my organization's internal applications?

If your users need to access websites and applications in a legacy browser, such as those relying on ActiveX, Java, or Silverlight, deploy Legacy Browser Support to automatically switch between Chrome browser and another browser. Test your internal applications on the Beta and Dev channels of Chrome to ensure that your systems work with the upcoming stable releases of Chrome.

If you do find issues in Chrome, for example, pages crash, Chrome shows web pages differently than Safari, and so on, let us know by filing a bug.

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