Chrome for Business FAQ

General

Is Google Chrome for Business different than the Google Chrome I install from http://www.google.com/chrome?

Every Google Chrome browser has the same user features. For enterprise administrators, Google Chrome provides support for group policy and centralized configurations, a specialized MSI installer, and control over auto-update frequency.

Does Google Chrome support administrator features on all platforms?

Yes. Chrome supports administration features on Windows, Mac, and Linux. See the quick start guides on the Chrome developer site for more information.

Installation

How do I install Google Chrome? Is there an offline installer or an MSI?

To download Google Chrome for personal use, go to http://www.google.com/chrome. To download the latest MSI, which you can install offline, go to http://www.google.com/chrome/eula.html?msi=true.

Can I roll back versions of Google Chrome?

Google recommends you always use the latest version of Chrome. If you need to use a prior version:

  • Uninstall your current version.
  • Delete every user's saved profile data by removing the following directories:
    • Windows Vista / 7: C:\Users\<user>\AppData\Local\Google\Chrome\User Data
    • Windows XP: C:\Documents and Settings\<user>\Local Settings\Application Data\Google\Chrome\User Data
    • Mac OS X: ~/Library/Application Support/Google/Chrome/Default
    • Linux: ~/.config/google-chrome/Default
    When you delete these directories, users permanently lose their bookmarks, browsing history, etc.
  • Reinstall the older version.
Are older versions of the MSI available?

No, older versions of the MSI are unavailable and unsupported.

Can I install per-system instead of per-user?

The MSI only installs at the system level, so all users on the machine have access to the same instance of Google Chrome.

Updates

How often does Google Chrome update?

Google Chrome's stable channel updates often. You can see how many major and minor updates there were to the stable channel on http://googlechromereleases.blogspot.com.

Where do I go to find out about Google Chrome updates? How do I know a new update is coming?

Follow the updates on http://googlechromereleases.blogspot.com. Google posts here every time there is a new release of any channel. Consider adding this as one of your regular RSS feeds.

Does Google Chrome auto-update even if the users on a machine don't have administrative rights?

Yes.

Where can I find release notes for each version?

See http://googlechromereleases.blogspot.com for high-level release notes and security fixes for each release. Google suggests you follow this blog.

How can I get early warning and information about security updates?

Subscribe to the blog at http://googlechromereleases.blogspot.com to learn about security updates as soon as they are public.

Policies and Settings

How do I check which Chrome policies are in use?

Enter chrome://policy in your Chrome address bar, and Chrome will display all the policies which are currently in effect for that browser.

What are the differences between user policies and device policies? How do I control Chrome browser settings?

Control and lock down user preferences as follows:

What settings does Google Chrome allow an administrator to configure?

Configurable settings include home and error page settings, proxy server settings, auto-update frequency, user interface language, disabled plug-ins, safe browsing, statistics reporting, and more. For the full list and details, see the policy list on www.chromium.org.

Does Google Chrome allow me to set both mandatory preferences and recommended preferences through policy?

Yes. Set policy files on Windows and Linux under these directories:

  • Windows: HKEY_LOCAL_MACHINE (mandatory preferences) and HKEY_CURRENT_USER (recommended preferences)
  • Linux: /etc/opt/google/chrome/managed and /etc/opt/google/chrome/recommended

If you're looking for templates to help you set mandatory preferences, see policy templates.

How do I preconfigure a setting that isn't a supported policy?

You can configure other preferences by putting them into a "master_preferences" file next to the Google Chrome executable. Chrome interprets them as part of the user's preferences.

What if users have already installed Google Chrome themselves? Will those Chrome browsers respect policies I set?

Yes on corporate-managed devices. On a user's home computer, they need to sign in to Chrome using their Google Apps account in order for the policies to appear in Chrome.

How do I pre-install extensions? Can I turn off auto-updates?

Although it's not recommended, you can turn off auto-updates.

Support

How many versions back do you support?

Google only supports the most current dev, beta, and stable channel releases.

Can I get phone or email support?

Yes, if you have a Google Apps for Business or Education account. See Chrome for Business support to learn more.

What other support resources are available?

Google Chrome has a full Help Center, along with a Help Forum, and public bug tracker.

How do I file a bug and when can I expect it fixed?

Please file a bug in our public issue tracker. We recommend that you use the search fields first to look for similar bugs and see if the issue is already being resolved.

Unfortunately, we can't give exact timing on when specific issues will be fixed. You can follow the public bug to see when changes are made, when it's marked as fixed, and when it's closed.

Google Chrome doesn't work with some of our internal applications. Will you fix this?

If your users need to access websites and applications in a legacy browser (such as those relying on ActiveX, Java, or Silverlight), pre-install the Legacy Browser Support extension for your users.

If you do find issues in Google Chrome (e.g. pages crash, Chrome shows web pages differently than Safari, etc.), then please let us know by filing a bug.