For administrators who manage ChromeOS users in contact centers.
Chrome Enterprise helps contact centers to be cloud-first and agile. Cloud contact centers improve agent productivity, secure business data, and support IT teams with a stress-free device deployment and management experience.
Chrome Enterprise offers a collection of out-of-the-box functionality, connectors, and APIs that make ChromeOS the optimal computing platform for contact center workloads.
IT management
Easily deploy devices and manage high turnover rates.
- About ChromeOS device management
- Overview: Managing ChromeOS device policies
- Zero-touch enrollment
- Configure SAML single sign-on for ChromeOS devices
- Migrating to cloud-based Chrome management
- Set up SSO and user provisioning between Microsoft Entra ID and ChromeOS
- Repair, repurpose, or retire ChromeOS devices
- Managed guest session devices
- Use Chrome Browser with Roaming User Profiles
- Admin SDK API reference
User productivity
Enhance agent productivity and deliver customer success.
- Set up & manage multiple desktops with desks
- Desk templates (Trusted Tester only)—Sign up your domain to the ChromeOS Desk connector Trusted Tester program. Send an email to ChromeOS-CC-TT@google.com.
- Desk connector (Trusted Tester only)—Sign up your domain to the ChromeOS Desk connector Trusted Tester program. Send an email to ChromeOS-CC-TT@google.com.
Insights and intelligence
Monitor ChromeOS device operation and health.
- Chrome Management Telemetry API
- Use Chrome Management Telemetry API to monitor devices
- Insights Dashboard prototype (Trusted Tester only)—Sign up your domain to the ChromeOS Desk connector Trusted Tester program. Send an email to ChromeOS-CC-TT@google.com.
Security
Provide protection against ransomware, with no reported ransomware attacks on ChromeOS devices, ever.
- Security and privacy policies
- What are ChromeOS data controls?
- Manage Chrome Enterprise reporting connectors
- Allow or block access to websites
- Protect your data with site isolation
- Prevent users from downloading harmful files
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