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Transfer your Chrome Enterprise account to a reseller

Applies to standalone Chrome Enterprise Upgrade subscriptions in your Google Admin console.

If Google bills you directly for your Chrome Enterprise Upgrade subscription, you can transfer account management to a Google reseller. A reseller can manage your account for your organization and provide services, such as deployment, support, and work transformation. Find an authorized reseller in your area with the Google Partner Directory.

How transfers work

Once you transfer your account to the reseller, contact the reseller for options and pricing.
 
Your reseller might already be displayed in your Admin console. If not, to transfer to a reseller, you must already manage billing through your Admin console.
  • Your account enters a trial period and details are emailed to your super administrator.
  • Transfers are irreversible.
  • They don't automatically transfer the associated Cloud Billing account.
  • Nor do they affect your data or availability. (You can use Google services as usual during a transfer.)

Reseller access

When you transfer your account, your reseller has the ability to add or remove users, update user passwords, and edit organizational units, and manage other settings. For more information about a reseller's access to your account, including restricting access, go to Google reseller access.

Billing after the transfer

After your reseller completes the transfer, the account becomes a new subscription. You are billed by your reseller, not Google.

If your transfer is complete any day other than the first of the month, you receive 2 bills for that month:

  • One from Google, for the dates before the transfer
  • One from the reseller, for the dates starting when your transfer was complete

After that, you only receive one bill from the reseller.

The billing impacts of the transfer depend on your previous billing plan. For more information, contact your reseller.

Annual Plan closeout charges

Annual Plan (Monthly Payments)

You are charged directly by Google until the transfer date. The final charge is calculated on a prorated basis.

Annual Plan (Yearly Payments)

When transferred, you do not receive a refund for the prepaid period of service.

Upgrade quantity requirements

A new subscription must have a number of upgrades greater than or equal to the previous commitment. For example, if their current commitment is 200 user upgrades, you can’t reduce the commitment to 150 user upgrades during the transfer.

Exceptions: For subscriptions on an Annual Plan and within 30 days of the end of their term, you can a reduce tehe number of upgrades.

30-day free trials

If a subscription is in a 30-day trial, you can transfer to either:
  • A 30-day trial managed by the reseller
  • A new subscription managed by the reseller

If you completed a 30-day trial, you can only transfer into a new, reseller-managed subscription.

Transfer your account to a reseller

To transfer the management of a subscription, your reseller needs a transfer token. The token associates your subscription with the reseller.

Before you begin: Ask the reseller for their 9-character public identifier.

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. Go to Retrieve Transfer Token.
  3. For Enter reseller's public identifier, enter the public identifier for the reseller.
  4. Click Confirm Reseller Identifier.
  5. Verify that the domain name and business name match the reseller you’re transferring to.
  6. Review and select the subscriptions you can transfer:
    • Transfer to Reseller—Lists the subscriptions that will transfer to the reseller.
    • Choose how to transfer—Lists the subscription you might be able to transfer if you get permission from the reseller. After contacting the reseller, select the subscriptions you can transfer to them.
  7. Click Continue.
  8. Check the box to agree to the terms and conditions.
  9. Click Generate Transfer Token.
  10. Click Copy Code. Make a note of your transfer token code.
  11. Share the transfer token code with your new reseller. The transfer takes effect as soon as the reseller receives the transfer token and completes the transfer of your subscription.

Troubleshoot transfer issues

If the reseller can’t complete the transfer, sign in again and repeat the steps above. Transfer issues can happen if:

  • You lose your token.
  • Your token expires. Tokens expire 14 days after being generated.
  • You make any changes to your subscriptions (such as canceling a subscription) after generating the token but before the reseller completes the transfer.
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