Google Hangouts has been replaced by Google Chat. Learn about the switch from Google Hangouts to Google Chat.

Respond to a Google Chat message request

In Google Chat, you don't have to chat with people you don't know. The first time that someone sends you a direct message, you get a request. If you use Google Chat with a Google Workspace account, you may get requests from people within your organisation. You can accept requests or ignore them.

What happens when you accept or ignore a message

If you accept a message request

  • The requester can view your basic profile details (name, avatar, email address) and can tell if you're online.
  • You can view all attachments that the person sends and reply to their messages.
  • The requestor can add you to chat spaces.

If you ignore a message request

  • The message goes away. To find the request again, search for the person in Google Chat. You may need to use their  email address when you search.
  • The requestor can't tell that you ignored them.
  • You can block the requestor from sending you more requests. Learn how to block a person.

Spam message requests

Google Chat filters message requests that appear to be spam into a separate section. You can accept or block messages that are marked as spam.

Accept or ignore a chat message request in Chat or Gmail

  1. Open the Chat app "" or Gmail app "".
  2. Click Start a chat "" and then Message requests.
  3. Click the name. Their message appears with the request.
  4. Click Accept or Ignore.
    • Optional: To stop additional message requests from a person, click Also block and then Ignore.

Related resources

Was this helpful?
How can we improve it?
Search
Clear search
Close search
Google apps
Main menu
Search Help Centre
false
false
true
1026838
false
false