Respond to a message request

In Google Chat, you don't have to chat with someone that you don't know. The first time someone outside of your organization sends you a direct message, you get a request. If your organization requires it, you'll also get message requests from people in your organization. You can accept the request or ignore it. 

What happens when you accept or ignore

If you accept a message request:

  • The requester can see your basic profile details (name, avatar, email address) and if you're online.
  • You can see all attachments that the person sent and reply to messages.
  • The requestor can add you to any Chat rooms.

If you ignore a message request:

  • The message request is removed. To find the request again, search for the person in Chat. You might need to use an exact email address to find the person.
  • The requestor does not know that you ignored them.
  • You can block the requestor from sending you more requests. Learn more

Spam message requests

Chat filters message requests that appear to be spam into a separate section. You can choose to accept the request or block it. Invites that are classified as spam on classic Hangouts show up as spam in Chat and vice versa.

Accept or ignore a message request in Chat or Gmail

  1. Open the Chat app "" or Gmail app "".
  2. At the bottom, tap Chat.
  3. Tap the person's name. You’ll see their message with the request.
  4. Tap Accept or Ignore.
  5. (Optional) To stop the person from sending you more requests, select Also block and tap Ignore to confirm.

Related topic

Was this helpful?
How can we improve it?