Respond to a message request

You don't have to chat with someone you don't know in Google Chat. The first time someone outside your organization sends you a direct message, you get a request. If your organization requires it, you'll also receive message requests from people within your organization. To reply to the message or view attachments, accept the request. If you don't want to chat with the person, select the option to ignore. Chat hides the message and the person isn't notified you declined their request.

Accept or ignore a message request

  1. Click Find people, rooms, botsand thenMessage requests.
  2. Click a person's name.
    Their message with its request appears.
  3. Click Accept or Ignore.
    • Accept—You can view attachments or reply to the message. Message moves out of the Message requests section.
    • Ignore—Hides the message request. If the person sends another message, you'll see the message request again. To stop the person from sending you more messages, select Also block. Learn more. To confirm, click Ignore.

What happens when you accept or ignore


  • Reveals your basic profile details (name, avatar, email)
  • Reveals you're online
  • Shows all attachments the person sent
  • Lets you reply to the message


  • Removes the message request from the Message requests section.
    To find the message request again, search for the person in the Chat window. You may need to use the exact email to find the person. 
  • Won't notify the person you ignored them.

Spam message requests

Hangouts Chat filters message requests that appear to be spam into a separate section. For each message request that appears to be spam, you can choose to accept the request or block the user.

Invites that are classified as Spam on Classic show up as spam in Chat and vice versa.

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