I'm not getting Chat notifications

If you’re not receiving Google Chat notifications, check your notification settings. On your computer, verify that notifications are turned on for Chat and turned on for your computer and browser. If you use the Chat app, you need to check the notification settings on your mobile device.

Check Chat notification settings

  1. Open Chat.
  2. At the top right, click Settings "" and then Settings.
  3. Under Web and desktop, Mobile and Email, make sure that notifications are turned on.
  4. Close Settings.
  5. Next to a person or room, point to Notifications off "" and click More "". Then select Turn on notifications.
  6. Make sure that you didn't snooze notifications.

Check computer notification settings

Apple Mac

  1. At the top left, click Apple and then System preferences and then Notifications.
  2. On the left menu, locate and click Chat.
  3. Select an alert style and other notification settings.

Microsoft Windows

  1. In the Windows search box, enter Notifications and select Notifications and actions.
  2. Under Notifications, select Get notifications from apps and other senders and any other options.
Check browser notification settings

Allow Chat notifications in Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
  3. Under 'Privacy and security', click Site settings.
  4. Click Notifications.
  5. Select the Chat and Mail entries and make sure that the Notifications permission is Allow for each. 
    Add Chat and Mail entries if you don't see them:
    • https://chat.google.com:443
    • https://mail.google.com:443

See also Change site permissions.

Allow Chat notifications in other browsers

Each browser requires different steps for turning on notifications. See the online help for your browser for more information. 

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