I’m not getting Google Chat notifications

If you don’t get notifications, check your Google Chat notification settings. Learn how to turn Google Chat notifications on or off.

Make sure that notifications are turned on for the device and browser that you use with Google Chat.

Allow notifications in your computer’s operating system

• Each computer operating system has different steps to turn on notifications. For more info, go to your operating system’s online help.
• Some computer operating systems have settings that mute notifications. If you don’t get Google Chat notifications, go to your operating system’s online help and make sure that notifications aren’t muted.

Allow Google Chat notifications in your browser

Allow Google Chat notifications in Google Chrome

1. On your computer, open Chrome .
2. At the top right, click Customise and control Google Chrome Settings.
3. On the left, click Privacy and security.
4. Click Site settings  Notifications.
5. Find the Gmail entry.
   • If it's listed under 'Not allowed to send notifications', turn on permission to send notifications. On the right, click More actions Allow.
   • If it's listed under 'Allowed to send notifications', notification permissions are turned on.
   • If it's not listed on screen, you can manually add it. Next to 'Allowed to send notifications', click Add. Then, enter the address: https://mail.google.com:443.

Allow Google Chat notifications in other browsers

Each browser has different steps to turn on notifications. For more info, go to your browser’s online help.

Occasionally not receiving notifications

If you occasionally miss Google Chat notifications, follow these steps.

Close the mobile app

Close the Google Chat or Gmail mobile app. When an app is open, notifications appear there. Notifications don’t appear when you’re:

• Online at chat.google.com
• In the Chat desktop app
• In Chat in Gmail

Find out where you get notifications

Check where you receive notifications. 

If you’re using chat.google.com:

1. On your computer, go to Google Chat.
2. At the top right, click Settings . 
3. Under 'Desktop notifications', check whether the 'Show an example' option is showing up. 
   • If you can find 'Show an example', you get Google Chat web notifications at chat.google.com. 
   • If you can’t find 'Show an example', you get Google Chat notifications in another browser tab or in the Chat app itself. 

If you’re using Gmail:

1. On your computer, open Gmail.
2. In the top right, click Settings   See all settings.
3. At the top, click the Chat and Meet tab.
4. Next to 'Chat notifications settings', click Manage chat settings.
5. Under 'Desktop notifications', check whether the 'Show an example' option is showing up.
   • If you can find 'Show an example', you get Google Chat web notifications in Gmail. 
   • If you can't find 'Show an example', you get Google Chat notifications in another browser tab or in the Chat app itself.

No notifications for a specific space or group conversation

Make sure that notifications are turned on for spaces grouped by topic or group conversation. Learn how to customise notifications for a space grouped by topic or group conversation.

Make sure that notifications are turned on for spaces with in-line threading. Learn how to manage thread notifications in a space with in-line threading.

Tip: Notification settings for spaces and group conversations are the same in the web and mobile versions of Google Chat. If you change notification settings for a space or group conversation on the web, the same settings apply on your mobile app.

No notifications for a specific 1:1 conversation

Make sure that notifications are turned on for the conversation. Learn how to turn on notifications for a specific 1:1 conversation.

Tip: Notification settings for a 1:1 conversation are the same in the web and mobile versions of Google Chat. If you change notification settings for a conversation on the web, the same settings apply on your mobile app.