Manage a customer's free trial

When you add a new customer for a paid service such as Google Workspace, you can offer a 30-day free trial:

  • One trial period is offered per customer.
  • If the customer doesn't qualify, the trial option isn't available in the console.

Qualifications for a free trial

Qualified accounts

  • New customers
  • Customer currently in a free trial when they tranferred to your reseller account.

Accounts that don’t qualify

  • Current customers who canceled a free trial (with either a reseller or Google direct sales)
  • Customers who contractually use offline order placement

Change a payment plan during a trial

During the the free trial period, you can switch to a paid subscription. If you don’t set up billing and payment plan within 30 days, the trial account is suspended until you set up billing.

  1.  Sign in to the Partner Sales Console.
  2. On the Customers page, click the customer name.
  3. Select the customer's subscription.

Convert a trial to a paid subscription

During the the free trial period, you can switch to a paid subscription. If you don’t set up billing and payment plan within 30 days, the trial account is suspended until you set up billing.

  1. Sign in to the Partner Sales Console.
  2. On the Customers page, click the customer name.
  3. Select the customer's subscription.
  4. If the trial ended, click Set up billing and choose a billing plan. To end a subscription's trial period, click Start a paid subscription and choose a billing plan. 

    Shows option to set up billing

Transfer a trial customer to Google

If your customer doesn’t want to convert to a paid account, you can transfer their account to Google and the customer can start a new 30-day trial period.

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