When you add a new customer for a paid service such as Google Workspace, you can offer a 30-day free trial:
- One trial period is offered per customer.
- If the customer doesn't qualify, the trial option isn't available in the console.
Qualifications for a free trial
Qualified accounts
- New customers
- Customer currently in a free trial when they tranferred to your reseller account.
Accounts that don’t qualify
- Current customers who canceled a free trial (with either a reseller or Google direct sales)
- Customers who contractually use offline order placement
Change a payment plan during a trial
During the the free trial period, you can switch to a paid subscription. If you don’t set up billing and payment plan within 30 days, the trial account is suspended until you set up billing.
- Sign in to the Partner Sales Console.
- On the Customers page, click the customer name.
- Select the customer's subscription.
Convert a trial to a paid subscription
During the the free trial period, you can switch to a paid subscription. If you don’t set up billing and payment plan within 30 days, the trial account is suspended until you set up billing.
- Sign in to the Partner Sales Console.
- On the Customers page, click the customer name.
- Select the customer's subscription.
- If the trial ended, click Set up billing and choose a billing plan. To end a subscription's trial period, click Start a paid subscription and choose a billing plan.
Transfer a trial customer to Google
If your customer doesn’t want to convert to a paid account, you can transfer their account to Google and the customer can start a new 30-day trial period.