Transfer a Google Workspace customer to Google

For your customers who have an offline commitment, use the Partner Sales Tool to transfer the customer to Google.

If you no longer want to manage a Google Workspace customer, you can end your reseller relationship with the customer and transfer them to Google.

For customers who have also have Google Cloud Platform subscriptions, only their Google Workspace, Cloud Identity, and add-on subscriptions are transferred to Google. You continue to manage the customer and their Google Cloud Platform subscriptions (active, suspended, or cancelled).

After the transfer

  • The customer's Google Workspace account is managed by Google.
  • The customer enters a grace period for their Google Workspace subscriptions and their super administrator receives an email notification.
  • The transfer is non-reversible.
  • Billing for transferred customers: You won’t be eligible for a refund for a customer on the Annual Plan (Yearly payments). For a customer on an Annual Plan (Monthly payments) or Flexible Plan, you're only charged up to the date of the transfer. Learn more about billing for transferred customers.

Transfer a customer to Google

G Suite Basic and G Suite Business are no longer available for purchase. If your customer has one of these subscriptions, after they're transferred to Google, they'll be asked to set up billing for a Google Workspace subscription.

Note: Your customer’s account must have a super administrator before transferring to Google. For details, see Make a user an admin.

  1. Sign in to the Partner Sales Console.
  2. On the Customers page, click the customer name.
  3. Select any of the customer's subscriptions.
  4. On the Subscriptions page, click End Relationship in the upper right.

  5. Review the information about transferring.
  6. Click Confirm to transfer the customer to Google.
  7. Optional: To remove the customer's account and order history, click Delete customer in the upper right. 

Grace period after transfer

When you transfer a customer to Google, their subscriptions enter a grace period. During the grace period, the customer is not billed for active subscriptions. The length of the grace period depends on the subscription's payment plan.

Payment plan Grace period
Flexible Plan 30 days
Annual Plan, Monthly payments 30 days
Annual Plan, Yearly payments Remaining duration of the commitment (up to 1 year) or 30 days, whichever is greater
Currently in free trial 30 days
Offline order 30 days
Subscription suspended No grace period. Paid service begins on transfer date.
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