I can’t see anything in my viewer

Try the steps below to fix any problems you may have with your Cardboard viewer.

Check your phone

Confirm that:

I have trouble when I look at images

Step 1: Check your viewer profile

  1. On your Android phone, open the Google Cardboard app Cardboard.
  2. In the top right, tap More More and then Switch viewer.
  3. Follow the instructions on the screen to scan your viewer's QR code.
  4. Choose an approved app, like Cardboard Camera or 360 Video Channel, then start a Cardboard video Cardboard.
  5. Place your phone into the viewer.

Step 2: Align your phone

  1. Take your Android phone out of the viewer.
  2. Look for these items on the screen:
    • At the bottom or in the top right, you should see Settings Settings.
    • In the center, you should see a vertical line.
  3. Place the phone back in the viewer.
  4. If you can still see the vertical line on the screen, slide your phone left or right until the line disappears.

Note: If you can’t see the items, turn up the brightness on your phone screen, and then try again.

Was this helpful?
How can we improve it?
Clear search
Close search
Google apps
Main menu
Search Help Center