Feb 12, 2025

Urgent: Missing Genuine Reviews on My Google Business Profile

Dear Google Business Support Team,

I hope this email finds you well. I am writing to formally request the restoration of several genuine customer reviews that have recently disappeared from my Google Business Profile.
Our customers have taken the time to leave honest feedback about their experiences, and these reviews are crucial for maintaining trust and credibility with potential clients. I can confirm that these reviews are legitimate and comply with Google’s review policies. Their sudden removal has negatively impacted our business, and we kindly request an investigation into this matter.
Please let us know if any additional information is required to facilitate the review restoration process. We appreciate your prompt attention to this issue and look forward to your response.
 
Best regards,
Mr.Vinot / Ms.Vicknesh
Maasya Ribbon's | Hiasan Kereta Pengantin | Wedding Car Decoration | Flower Decoration | Hiasan Bunga Kereta Pengantin
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All Replies (2)
Feb 12, 2025
Hi , You can submit a request through Google Business Profile Help (https://support.google.com/business/) to inquire about the missing reviews. Providing specific details (review timestamps, customer names) may help in the investigation.

Kind regards,
Pepper
Feb 12, 2025
Google is aware of an issue affecting some Google Business Profiles, causing some profiles to show lower-than-actual review counts due to a display issue. You can read more about GBP Review Count Known Issue at here: https://support.google.com/business/thread/324226897?hl=en
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