Several fake reviews hitting my clients account

Have you already contacted support about this? It will be much faster than me escalating it here.

You can do so here: https://support.google.com/business/gethelp

Please see map listing here. If you look at the newest reviews you will see several reviews over a period of one week with 1 star reviews.  All these reviews are from new accounts.  Even the names on the accounts are random in most cases.  

Details of the business are 

Pao Detroit

114 West Adams Ave. Suite 200

Detroit MI 48226

There are 14 total fake reviews and counting...

I have contacted support several times with the same link you sent.  They keep directing me to the review tool, which is having issues.  It never shows all the reviews I have flagged.  It only lists 5 at a time it seems.  I have got 2 reviews removed by escalating, however they said they would remove them all on one communication but when I checked only one review was removed.  How many more times should I continue to escalate this way?  In the mean time they are getting 2 -3 new ones a day.

Working with Google on that open case is going to be way faster than me escalating it here. It will likely be at least 1-2 weeks to hear back if I send it to Google on the forum.

I can't get them to reply on that case.  At this point I have escaled so many times and I keep getting the same generic response of:

If I go to the tool its not showing all the reviews I flagged and says pending decision on the others.  If I try and escalate a review, the problem is its looking on at the one review at a time.  I need a Google specialist to look at the entire profile showing the negative reviews over a period of several days with the same pattern of 1 star and no comments.  We had two more negative fake reviews added since I last posted.  Please escalate as the matter is not getting resolved for me.

3-1165000032408

The accounts also left 1 other review in other countries.

Claudia,

 

I'll send this to Google and let you know what they say. As mentioned earlier, it's probably going to be a couple of weeks before I hear back from them.

 

I'll post here when I hear back.

 

Another fake review, when I flag them they are getting denied within minutes.  I have to escalate and I got an email saying my last review was getting removed and when I look nothing is removed.  I also show some escaled reviews not eleigible now even though there is clear abuse here.

This last review has also left 3 other reviews all in China, the 3 prior all have reviews from Brazil.  See image below.  Unless we get a live agent to carefully examine the pattern of abuse we aren't going to get these removed from the automated system set up.  We are overly frustrated and open to any suggestions.

As I mentioned earlier, it's going to be around 1-2 weeks to get a response from Google on this. I'll post back here when I do hear from them.

This is resolved, I somehow managed to find a way to chat with Google and they acknowledged the bot issue of fake reviews.  This morning 23 negative reviews were removed in total.

For help on managing your Google Reviews, reach out to https://reputationarm.com/contact-us/

Thanks!