Mar 22, 2021

I cant edit Amenities, google has added we have wifi and a bus' centre, but we don't, I cant delete

I don't have access to edit Amenities on the profile. Google has stated we have a business centre, wifi and a kitchen in some rooms, we don't have and its showing on our profile which is incorrect and misleading. How can we edit this?

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Recommended Answer

Mar 22, 2021

Hi RAK,

Thank you for visiting the Google My Business help community.

You will need to interact directly with our support team.

Get Help - GMB Support (type in box: verify, click other, click next step button, pick chat or email option).

Be sure to keep your case number, which will be assigned after your interaction. We will need the case number to offer further support here, if it comes to that.

Kind Regards,

James

Diamond Product Expert Helmut Geissler recommended this

RAK Glamping UAE

Original Poster

Mar 22, 2021

I have tried to contact google already, the automated help responses do not help me. I need someone to contact me to correct the information. Why does google put wrong information on listings without checking first. It’s misleading and causes problems for us as guests think we are the ones doing the wrong info. Please have someone connect with me on email

James Clemens

Platinum Product Expert

A Passionate Technologist From The 1980's

Mar 22, 2021

Hi,

Businesses manage their information within the Google My Business dashboard while logged in to the Google Account that is associated with the owner or manager. There is no such thing as posting messaging requests here for support to contact you. The business owner or manager can use the information provided. If that is not you forward the information to them and have them take action. The sooner it is done the quicker it will be corrected.

All the Best,

James

RAK Glamping UAE

Original Poster

Mar 22, 2021

Yes I am the business owner and yes I have and can access the business dashboard, there is no option to edit the Amenities other than say its women led and kid friendly. You (google) have added on the public profile that we have a business centre, wife and kitchen in some rooms, this I cannot see anywhere on the business dashboard to delete! It is listed under amenities on the public profile when going to the business dashboard these are not seen to delete. Thanks

James Clemens

Platinum Product Expert

A Passionate Technologist From The 1980's

Mar 22, 2021