Currently, we're working with a limited support team. It may take longer than usual to connect with us. Thank you for your patience.

Fix disabled Business Profiles

We may disable Business Profiles and user accounts that go against our guidelines. Check our guidelines. The public can't visit disabled profiles.

Fix a disabled profile

  1. Review the guidelines to represent your business on Google
  2. Sign in to manage your Business Profile. Ensure that your profile follows the guidelines.
  3. After your profile meets guidelines, you can ask for reinstatement.

Appeal a denied request

If your request was incorrectly denied, contact us. We can help verify your eligibility. 

  • Include pictures of the front of the store. 
  • Summarise your business operations.

Fix issues with a reinstated profile

Important: We can’t give specific reasons why your Business Profile was disabled.

If you have issues with your reinstated profile, contact us. Include information about your issues. We’ll investigate.

Learn about response times

  • Most requests are reviewed, investigated and resolved in 3 business days. 
  • If it’s been more than 3 business days since you sent a request, contact us. We’ll investigate.

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