About welcome offers

Provide a welcome offer to thank customers who follow your business. You can create the offers on Google My Business (e.g. 20% off donuts for new followers) and use them to draw new customers.

Important: For users, if you follow a business privately, your identity won’t be shared. But if you claim a welcome offer, your name will be shared with the business.

 

How to set up a welcome offer

  1. On your mobile device, open the Google My Business app.
  2. At the bottom of your screen, tap Profile Edit.
  3. On your profile page under 'Turn followers into customers, tap Create welcome offer.
    • To continue, tap Create.
    • To cancel, tap No thanks.
  4. Enter the following information:
    • The title (e.g. 20% off donuts)
    • A description 
    • Coupon code (optional)
    • Terms and conditions (optional)
    • A website link (optional)
  5. Tap Preview.
    • To change your information, tap Back.
  6. Preview your offer. Tap Publish.
  7. To see your published welcome offer, in the notification, tap View.

Only new followers will see your welcome offer. Learn more about how to receive a notification when you get new followers.

How to edit your offer

  1. On your mobile device, open the Google My Business app.
  2. At the bottom of your screen, tap Profile Edit.
  3. In the top right-hand corner, tap More More.
  4. Tap Edit offer.
  5. Edit the information that you want to change.
  6. Once you’re done with your edits, tap Preview.
  7. Preview your offer. If it’s to your liking, tap Publish.
    • To replace the existing welcome offer with your newly edited offer, tap Ok.
    • To cancel, tap Cancel.

How to delete your offer

  1. On your mobile device, open the Google My Business app.
  2. At the bottom of your screen, tap Profile Edit.
  3. In the top right-hand corner, tap More More.
  4. Tap Delete offer and then Delete.
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