Owners and managers of listings
Owners: Each listing can have multiple owners, but only one primary owner. Owners and primary owners have the same capabilities, but a primary owner cannot remove themselves from a listing until they transfer their primary ownership to another user. However, all owners can add other users to share management of a listing without having to share their password.
Managers: Managers have most of the capabilities of an owner, but don’t have the more sensitive capabilities (e.g. power to remove the listing or managing users).
Site managers: Site managers have most of the capabilities of a manager, but don't have access to edit all business information. When signed in to Google My Business, a site manager can request to upgrade to listing manager or owner of a verified listing. The listing owner can approve or deny the request.
To see a summary of the different capabilities of each type of user, view the chart below:
|Add and remove users|
|Edit all URLs|
|Accept all Google updates|
|Opt in or out of Bookings|
|Update certain location settings
|Manage Google Ads account links|
|Add custom labels to make it easy to find
particular groups of locations
Edit some main business info (e.g. hours and
|Edit phone number|
|Create, manage, and publish posts|
|Add, delete, and edit cover photos and additional photos|
|Add, delete, and edit logos|
|Respond to reviews|
A site manager sign-up link can be found in the Business Profile of claimed chain locations on Maps and Search. New users who sign up for Google My Business, as well as existing users who try to access claimed chain listings, can verify as a site manager. The sign-up link makes it easier for franchise owners and store managers to manage listings for locations they own or operate.
Site managers will be verified by Google to make sure their profile data is accurate. Owners can still manage user access through their Google My Business accounts.
When signed in to Google My Business, a site manager can request to upgrade to listing manager or owner of a verified listing. The listing owner can approve or deny the request.