How to interact with customers who followed your business or got welcome offers

Customers can no longer follow your business on Google Search or the Google Maps app. You can no longer send new welcome offers.

Existing welcome offers are now shown as regular offers. These will be marked as "pending" and will no longer be served to customers. You cannot edit pending offers, but you can delete them. 

You can engage with customers via your profile without followers or welcome offers. For example, you can:

Get help from Small Business Advisors

Want to receive one-on-one guidance and tailored recommendations on how to make the most out of your Business Profile? Try booking an appointment with Small Business Advisors.

Important: This service cannot troubleshoot issues, including Business Profile verification or suspension, or Google Ads billing.

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