About calls from Google to confirm your business info

Google may occasionally contact your businesses through call or text to confirm that your business info displayed on Google Search and Maps is accurate. These calls can be:

• Automated and come from an automated system
• Monitored by a live person
• Supervised by a live operator

Phone numbers used by Google

If Google calls or texts you to confirm your business details, we’ll contact you with one of these numbers depending on your location:

• Argentina: [phone]
• Australia: [phone]
• Brazil:
  • 600018
  • [phone]
• Canada: [phone]
• Chile: [phone]
• Colombia: [phone]
• France: [phone]
• Germany: [phone]
• India: [phone], 56161187
• Japan: [phone]
• Mexico: [phone]
• New Zealand: [phone]
• Peru: [phone]
• Spain: [phone]
• United Kingdom: [phone]
• United States: [phone], [phone], [phone], [phone], [phone]
• Venezuela: [phone]

How the calls work

Important: The calls are monitored and recorded for quality assurance.

You might get an automated call or text from Google to confirm details like operating hours or the status of in-demand inventory. Google will avoid calling during late night or early morning hours.

These calls and texts help ensure that Google provides accurate info to customers when they search for businesses. Any updates made to your Business Profile on Google Search and Maps as a result of these calls are reviewed and marked as “Pending.” The review might take up to 5 business days.

How to opt out

To help keep business info up-to-date, Google offers this feature at no charge. Learn how Google manages any personal information it collects.

If you’d prefer your business not receive automated calls from Google, you can tell us over the phone or change your Business Profile settings.

To report a problem with Google Assistant calls, fill out this form.

Tell us over the phone

When you get a phone call from Google Assistant, you can tell Assistant that you don't want to receive any more calls. For example, you can say:

• "Please remove my business from your list."
• "Please stop calling my business."

Change your Business Profile settings

1. Go to your Business Profile.
   • If you haven't verified your business, you must do so in order to opt out. Learn how to verify your business.
2. Select Menu   Business Profile settings Advanced settings.
3. Under “Google Assistant calls,” you can turn Bookings from customers or Automated calls to keep your Business Profile up to date on or off.

Important: After opting out, you may still occasionally get manual calls from Google to confirm your business information. Learn more about phone calls from Google.

Opt out & delete text messages

To opt out of text messages, reply STOP.

To delete all messages exchanged with the number, send:

• Brazil: DELETAR
• India: DELETE
• Germany: LÖSCHEN
• US: DELETE

Opt out of calls to map your phone tree

If Google called your business to map out your phone tree, you can opt out of these calls in the future. Call [phone] and leave a voicemail with your business name and phone number, and tell us that you want to opt out of future calls to map the phone tree for your business.

Related resources

• Manage advanced profile settings
• Manage Google updates to your Business Profile
• About customer calls supported by Google Assistant