About phone calls from Google Assistant

Important: This article is about a Google Assistant feature that customers can use to contact a business. It's not about how to contact Google Support on behalf of a business.

Customers who find your business using Google Search, Maps or Assistant can ask Assistant to call you on their behalf, for tasks like booking an appointment. Assistant will confirm any necessary details with the customer and call your business to fulfill the customer's request.

Google may also occasionally call businesses to confirm details, like opening hours, and ensure accurate information.

These calls may be automated.

Availability

Google offers this feature free of charge to both businesses and customers to help them connect with each other.

Devices supported

This feature is currently available on:

  • Phones with Google Assistant app
  • Devices that can access Search or Maps

Availability in the United States

This feature is currently available in the following US states:
  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

How it works

Booking an appointment

If the customer wants to book an appointment, Assistant will confirm specific details like the customer's preferred time, type of service, or size of party. Once this information is confirmed, Assistant will try to book an appointment with your business by using an online booking partner (if available) or by calling your business using the automated voice-calling technology from Google Assistant (calls are monitored and recorded for quality assurance). At this time, appointment bookings with Google Assistant are only available in the United States.

Checking business information

To ensure that Google shows accurate information about your business, like your business hours or the status of in-demand inventory, Google may call your business to confirm information that you've not yet confirmed. These calls may use the automated voice-calling technology from Google Assistant (calls are monitored and recorded for quality assurance) and may result in updates to your business listing on Google Search and Maps.

Learn how to update your business information on Google.

How to opt out

Google offers this feature free of charge, to help connect businesses and customers. Learn how Google manages any personal information it collects.

But if you’d prefer your business not receive automated calls from Google Assistant, you can tell us over the phone or change your settings in Google My Business:

Tell us over the phone

When you get a phone call from Google Assistant, you can tell Assistant that you don't want to receive any more calls. For example, you can say:

  • "Please remove my business from your list." 
  • "Please stop calling my business."
Change your settings in Google My Business
  1. Sign in to Google My Business.
  2. If you haven't verified your business, you'll need to do so in order to opt out.
  3. From the menu, click Info.
  4. Under "Google Assistant calls," uncheck the box for Accept Google Assistant calls.

Note: After opting out, you may still occasionally get manual calls from Google to confirm your business information. Learn more about phone calls from Google.

Frequently asked questions

How will I know the call is from Google?

At the start of the call, you'll hear the reason for the call and that the call is from Google. You can expect the call to come from an automated system or, in some cases, a manual operator.

Appointment bookings with Google Assistant are only available in the United States, and will call from +1-650-203-0000.

Google may also call to confirm your business details, including temporary closure or limited services due to COVID-19, so they are reflected accurately when people are looking for them on Google Search and Maps. Calls from these phone numbers will be from Google:

  • Australia: +61-2-9160-9443 
  • Canada: +1-780-851-3579
  • India: +91 4067412333
  • Japan:  +81 366313355
  • Mexico: +52 5550912025
  • New Zealand: +64-9-884-7777
  • Spain: +34-93-003-9974
  • United Kingdom: +44-207-660-1362
  • United States: +1-650-206-5555, +1-650-763-0461

Learn more about identifying legitimate calls from Google.

How often will Google Assistant call me?

Google Assistant will only call you when a customer wants to book an appointment or when it needs to check your business hours or the status of in-demand inventory. Assistant will avoid calling you during late night and early morning hours.

How do I update my business information on Google?

Learn how to edit business information like your phone number or opening hours.

How do I report problems?

To report a problem with Google Assistant calls, contact us.

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